Rules & Conditions

Membership of the Leisure Club (the Club) is governed by various rules and conditions to ensure that the Club operates efficiently for the benefit of all our members.

1. Membership

• To join the Club, please complete a membership form and pay the required fee.
• Membership applications are subject to approval by the Proprietor (Moor Hall Hotel Ltd), who reserves the right to refuse membership at their discretion. Any fees paid will be refunded in such cases.
• Once accepted, members must present their membership card at reception each time they visit.

2. Member Information & Privacy

• Member details are held securely in accordance with UK GDPR regulations. This information is used solely for Club administration and communication purposes.

3. Admission & Capacity

• Admission to the Club is subject to capacity. Membership does not guarantee entry at peak times when the facilities may be full.

4. Membership Fees & Cancellations

• Membership fees are set by the Proprietor and are payable on the agreed date.
• Prepaid memberships are non-refundable.
• Members paying monthly must give 30 days’ written notice to cancel their membership before their next direct debit date. Failure to do so will result in one final payment being taken.
• Membership fees are subject to change. Advance notice of any fee adjustments will be provided to all existing members. 

5. Non-Payment & Termination

• Membership may be terminated if fees are not received within 14 days of the due date.
• Lapsed members wishing to rejoin must reapply under current membership terms.

6. Ending Your Membership

Membership will cease:

1. Following termination under Rule 5.
2. Upon written resignation, with all fees paid up to the date of resignation.
3. In the event of suspension or expulsion under Rule 7.

7. Member Conduct

We ask all members and guests to treat others, staff, and Club property with respect.

• Abusive, unsafe, or antisocial behaviour will not be tolerated.
• Misuse of equipment, smoking or vaping indoors, or any conduct deemed inappropriate may lead to suspension or termination of membership without refund.
• The Club reserves the right to refuse admission or cancel membership where necessary. No refund would be given under these circumstances.

8. Rules & Policies

• The Proprietor may amend, revoke, or introduce new rules or policies as required. The Proprietor’s decision will be final in any matter relating to Club operations or member conduct.

9. Guests

• Members may bring up to two guests per visit, subject to payment of the guest fee or use of a valid guest pass.
• Members must accompany their guests at all times and are responsible for ensuring they follow all Club rules.
• The same guest may visit up to six times per membership year.

10. Children & Family Use

• Children under 8 years should be accompanied in the pool by a responsible adult (aged 18 or over) at all times on a ratio of one adult to a maximum of two children.
• Children under 3 years should be accompanied in the pool by one adult per child to ensure their safety and comfort.
• For health and safety reasons, children under 14 years are unable to use the spa bath (Jacuzzi), sauna or steam room.
• Guests under 16 years are not permitted to use the gymnasium, spa lounge or attend fitness classes.
• Pool access for children under 16 is available during family swim times: 8am-11am and 3pm-7pm.
• Children aged 8 years and over should use the changing room appropriate to their gender. A family/accessible changing room is also available for your convenience.
• Membership fees: Children under 3 are free. Junior Membership applies from age 3+.

11. Dress Code & Hygiene

• Appropriate attire must be worn throughout the Club, so as not to cause offence to others.
• Trainers are required in the gym.
• For hygiene, please use the cloths provided to clean gym equipment after use.
• Swimwear must be worn in the sauna and steam room.

12. Use of Facilities & Safety

• All members are required to vacate the pool area, gym, studio, and lounge facilities no later than 30 minutes prior to the scheduled closing time. Members may then utilise the changing rooms for an additional 30 minutes, which must be fully vacated by the official closing time.
• Members must not use the facilities under the influence of alcohol, narcotics, or medication affecting alertness.
• Members with medical conditions (e.g. diabetes, heart disease, high/low blood pressure) should seek medical advice before using facilities. Written clearance may be required.
• Use of Club facilities is at your own risk. The Club accepts no responsibility for injury, loss, or damage to members or their property.
• The Club reserves the right to request documentary evidence of medical fitness before the use of the facilities.
• Instructors and management reserve the right to refuse entry to classes if arrival is more than 5 minutes late.
• Weekday membership permits access to the facilities from 08:00 to 16:00 hours, Monday through Friday only. 

13. Pool Use

• Please shower before entering the pool, sauna, steam room, or spa bath.
• Running, jumping, or diving is not permitted.
• Floats and inflatables are allowed only at the discretion of management.
• No food, glass or crockery is permitted poolside.

14. General Guidelines

• Shaving and the use of oils or additives in the sauna, steam room, or pool areas are not permitted.
• Smoking and vaping are not allowed anywhere on the Club or hotel premises.
• Weekday members are welcome to take part in the Club’s social and activity programme.
• For maintenance and safety, facilities may close for up to 7 days per year. Members will be notified in advance.
• Photography is allowed only with prior approval from management, and only if it does not include other members or guests without consent.
• Photos shared on social media that tag Moor Hall Hotel may be used by the hotel for promotional purposes.