Guest Directory

Pool & Gym Access

Opening times:

Monday to Saturday - 6.30am to 9.30pm
Sunday - 8am to 7.30pm

Children's Times: 8:00 AM - 11:00 AM & 3:00 PM - 7:00 PM

Peak Times:
Hotel guests wishing to use the pool (including spa bath, sauna and steam room) during peak times (Friday and Saturday afternoons from 3pm, and Sunday from 9am to 12pm) must book a one-hour slot. This helps prevent overcrowding. Booking isn't required outside these times. Please call the spa on 314 to book.

Parking & Car Charging

Free car parking is available on-site for hotel guests.

We have 4 electric car rapid charging points. To pay and charge your car please download the Charge Assist app. You will need your own Type 2 cable. There is a £1.50 admin fee to use the EVC and then 65p kwh. 

Room Servicing

Your room will be serviced each day, unless you display a Do Not Disturb sign on your door handle.

Fridges

Fridges are available on request when booking with us, or at reception upon arrival 

Check Out Time

11am on the day of departure and the leisure facilities are only available to use until this time.

Please remember to deposit your key card at Reception before leaving the hotel.

For a quick departure, use our Express Check-Out: simply drop your key card in the reception box. Payment will be taken from the card used at check-in. To use a different card, please speak to reception.

Late check-out is subject to availability and a fee; please call reception for details during your stay. Unauthorised late check-out (until 1pm) may incur a charge.

For further information, dial "0" for reception.

Internet Access

Free Wi-Fi is available - please use MoorHallGuestWiFi and sign in to the portal page.

For Meetings, use MeetingRoomWiFI (the organiser will have the code to access)
You can connect as many devices as you wish with unrestricted usage. If you experience any problems please contact reception. 

Toiletries

Complimentary emergency toiletries (shaving kits, toothbrushes and toothpaste) are available at any time from Reception.

As part of our commitment to reduce waste we have installed soap, shampoo and body wash dispensers in guest bathrooms.  A vending machine for ladies’ sanitary items and tights is located in the disabled toilets by Reception.

Valuables

There is a personal safe in your room; items of high value should be offered to Reception for deposit in the main safe and a receipt will be issued.

Bathrobes

A bathrobe is provided in the wardrobe in superior rooms for use during your stay. Should you wish buy a robe to take home they are available from Reception at £30 each.

Wake Up Calls

To request a wake up call from Reception dial “0”.

Smoking

The hotel is entirely non smoking and for the comfort of all guests, smoking and vaping are not allowed in the bedrooms (a £150 fine will apply if this policy is not observed). There are designated smoking areas outside the Lounge Bar and at the bottom of the path leading from the Conservatory.

Taxis

Reception can arrange a taxi for you. Please dial “0”.

Medical Assistance

For urgent medical healthcare that isn't life-threatening please dial the free NHS number 111. The nearest hospital is Good Hope Hospital which is a 6 minute drive and the nearest pharamcy is Ashfurlong which is a 3 minute drive / 10 minute walk across the traffic lights on Tamworth Road.

Best Western Rewards

Make sure you are signed up to Best Western Rewards loyalty programme. You can redeem your reward points for shopping or dining vouchers, days out and much more. Sign up at Reception today.