Terms & Conditions
All you need to know!
We’re delighted that you have chosen to book with us. Here are some guidelines about bookings, cancellations, your visit and more.
We look forward to welcoming you and making your stay enjoyable. If you have any questions before you arrive, just get in touch—we’re here to help.
Bedroom Bookings
- Bookings must be either guaranteed or fully pre-paid by a credit or debit card.
- Special requests (like room location or late check-out) are always welcome and we’ll do our very best to accommodate them, though they can’t be guaranteed.
- Accommodation rates are per room per night (unless otherwise stated) with meal plans as indicated.
- All published rates include VAT at the current rate.
- Guests must be at least 18 to book and stay in a room at the hotel.
Payment
- We accept all credit/debit cards and cash, we do not accept personal or company cheques.
- Settlement of the bill in full, less any advance payments, must be made prior to departure from the hotel.
- A credit card will be used on arrival to validate the booking and take a pre-authorisation.
- A pre-authorisation is a temporary hold of a specific amount of money on a credit or debit card. It is not a charge, no funds are taken from the account but it does reduce the available balance until the hold is released.
Amendments, cancellations & no-shows
When a booking is confirmed a reservation number will be generated, this must be retained for access to the booking in the event of the need to cancel or amend.
- Advance purchase or non-refundable bookings: these are paid in advance and cannot be refunded, changed or cancelled.
- Flexible bookings: cancel before 4pm on the day prior to arrival free of charge.
- Flexible bookings: late cancellations after 4pm on the day prior to arrival or no-shows will be charged the full cost of the first night for each room booked.
Arrival and departure
- Check-in: from 3pm
- Check-out: by 11.00am
- Guests are free to use the leisure facilities between the hours of 3pm on the day of arrival and 11am on the day of departure
Special Events (Weddings, Private Parties, Christmas etc.)
· All deposits and pre-payments are non-refundable subject to the contractual terms and conditions agreed and confirmed when you made your reservation.
Spa Breaks and Special Overnight Packages
· Spa breaks and special overnight packages are prepaid in advance and they are non-cancellable and non-refundable.
Spa Treatments
· There will be no refund if you cancel within 48 hours of your visit.
· Any other cancellations will be subject to an administration fee of £15 per booking to cover costs already incurred by the Hotel.
Spa Days
· There will be no refund if you cancel within 7 days of your visit.
· Any other cancellations or rescheduling will be subject to an administration fee of £15 per booking to cover costs already incurred by the Hotel.
Restaurant and Afternoon Tea Bookings
· Pre-paid restaurant and afternoon tea bookings will not be refunded if cancelled within 48 hours.
· Deposits paid for restaurant and afternoon tea bookings will not be refunded if the reservation is cancelled within 48 hours of your booking.
· Any other cancellations will be subject to an administration fee of £15 per booking to cover costs already incurred by the Hotel.
During Your Visit
- Please let us know right away if something isn’t right—we’ll do our best to fix it.
- Please treat fellow guests, our team (see Guest Code of Conduct policy) and the property with respect.
- You, your guests and/or your pets are responsible for any damage caused during your stay and repair or cleaning costs will be charged to compensate and make good the loss, damage or costs incurred by the Hotel as a result of any such damage.
- The Hotel is subject to statutory controls including those relating to fire, licensing, entertainment, health, hygiene and safety. These must be observed at all times.
Family Swimming and Spa Guidelines
We want everyone to enjoy a safe and relaxing experience in our pool and leisure areas. To help us ensure this, please note the following guidance for families and younger guests:
· Children under 8 years should be accompanied in the pool by a responsible adult (aged 18 or over) at all times on a ratio of one adult to a maximum of two children.
· Children under 3 years should be accompanied in the pool by one adult per child to ensure their safety and comfort.
· For health and safety reasons, children under 14 years are unable to use the spa bath (Jacuzzi), sauna or steam room.
· Guests under 16 years are not permitted to use the gymnasium, spa lounge or attend fitness classes.
· Pool access for children under 16 is available during family swim times: 8am-11am and 3pm-7pm.
· Children aged 8 years and over should use the changing room appropriate to their gender. A family/accessible changing room is also available for your convenience.
Smoking
- Smoking is not allowed in any areas of the hotel, including the bedrooms.
- A cleaning charge will apply if smoking occurs in non-smoking areas, including bedrooms.
Pets
- Pets are welcome with prior notice. Please let us know in advance if you plan to bring your furry friend.
- If you are booking a bedroom, you will be allocated a dog friendly room at a charge of £25 for the 1st night and then £10 per night for any consecutive nights.
- Dogs must be kept on the lead in public areas and should not be left alone in bedrooms.
- You are welcome to walk your dogs in our wooded area and garden area but please do not venture onto the golf course. Please clean up after your pet to keep the hotel and grounds enjoyable for all guests.
Gift Vouchers
· Gift vouchers are usually valid for 12 months from the date of purchase. Occasionally we sell special promotion gift vouchers with a shorter expiry date. Please carefully note the expiry date, as vouchers presented after the expiry date will not be accepted or refunded.
Safety & Belongings
- Please use the in-room safe or reception safe for valuables as we can’t accept responsibility for lost or stolen items.
- Cars parked at the hotel are left at the owner’s risk.
