Guests who have booked directly or via Best Western have free access to our leisure facilities which include gym, indoor pool, spa bath, steam room and sauna. Opening times are 6.30am to 9.30pm Monday to Saturday and 8am to 7.30pm on Sunday. Children are permitted in the pool between 8am and 7pm.
Please note a free of £10 per person will be applied for bookings made through a third party site (booking.com, Expedia etc) to use the leisure facilities. Fees apply to bookings made from 1st January 2022.
Free car parking is available on site for hotel guests, we offer 3 pin charging point for electric cars. Subject to availability.
Your room will be serviced each day, unless you display a Do Not Disturb sign on your door handle.
Guests are required to vacate their bedrooms by 11am on the day of departure and the leisure facilities are only available to use until this time. Please remember to deposit your key card at Reception before leaving the hotel.
To save time you can opt for our Express Check Out - just drop your key card in the box at reception. The card you used to check-in will be used for payment. If you wish to pay on a different card, please speak to our Recption team.
Late check out may be available, subject to availability, at a charge of £15 per hour. If not requested, a fine of £15 per hour may apply for late check out until 1pm. For Saturday night stays, our “Lazy Sunday” late check out option allows you to keep your bedroom on a Sunday until 6pm for an extra charge of £50 per room. For more details please call Reception by dialling “0”.
Wi-Fi hotspots for free Broadband internet access are available in all public areas and bedrooms. There are 3 networks to choose from: Virgin WiFi for all areas, MoorHallHotel for bedrooms and public areas and Moorhallmeetingroom for meeting rooms.
You can connect as many devices as you wish with unrestricted usage. If you experience any problems with Wi-Fi please call 0333 444 2899 at any time (free phone number for both landlines and mobiles).
& Anything Else You May Have Forgotten To Pack! Phone chargers, plug adaptors, connectivity cables (to enable you to connect your device to the TV) and hair straighteners are available to borrow from Reception for a deposit of £10. Please contact Reception by dialling “0”.
Complimentary emergency toiletries (shaving kits, toothbrushes and toothpaste) are available at any time from Reception.
As part of our commitment to reduce waste we have installed soap, shampoo and body wash dispensers in guest bathrooms. If, however, you prefer individual bars of soap, they are provided in each room. A vending machine for ladies’ sanitary items and tights is located in the disabled toilets by Reception.
There is a personal safe in your room; items of high value should be offered to Reception for deposit in the main safe and a receipt will be issued.
A DVD player and a selection of DVDs is available to borrow from Reception for a deposit of £10. Please contact Reception by dialling “0”.
A bathrobe is provided in the wardrobe in superior rooms for use during your stay. Should you wish buy a robe to take home they are available from Reception at £30 each.
A same-day service is available Monday to Friday except Public Holidays. You will find a Dry Cleaning/Laundry bag in the desk drawer - all items received at Reception by 9am will be returned by 6pm.
To request a wake up call from Reception dial “0”, or lift the receiver and dial * 8 #. Dial the time required using the 24 hour clock then redial #. To cancel the alarm call lift the receiver and dial *8#
The hotel is entirely non smoking and for the comfort of all guests, smoking and vaping are not allowed in the bedrooms (a £150 fine will apply if this policy is not observed). There are designated smoking areas outside the Lounge Bar and at the bottom of the path leading from the Conservatory.
Reception can arrange a taxi for you. Please dial “0”.
For urgent medical healthcare that isn't life-threatening please dial the free NHS number 111. The nearest hospital is Good Hope Hospital which is a 6 minute drive and the nearest pharamcy is Ashfurlong which is a 3 minute drive / 10 minute walk across the traffic lights on Tamworth Road.
Make sure you are signed up to Best Western Rewards loyalty programme. You can redeem your reward points for shopping or dining vouchers, days out and much more. Sign up at Reception today.
Booking direct through our website or calling our Reservations team means you always get the best rate and a more flexible cancelation policy. Plus, you will have free access to use our leisure facilities.
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