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Moor Hall Hotel & Spa

A stunning four star country house hotel with rich history and stunning grounds.

Open for Business Travellers in Lockdown and open for other stays from 17th May. Click here for full update

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Dine With Us

Outside Dining reopens on our Terrace from 12th April.
The Country Kitchen and Oak Room will reopen from 17th May.

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Relax With Us

Our Terrace will reopen on 12th April and dining indoors from 17th May.

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Unwind With Us

Surrounded by beautiful parkland yet only minutes from Sutton Coldfield, our Spa is the perfect
place to relax and forget the stresses of modern living for an hour or two.

The Spa will reopen on 12th April for spa treatments and Private Spa Days.

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Celebrate With Us

Attractively landscaped grounds in the Summer and open fires and oak panelling in the
Winter set the perfect romantic scene for your wedding.

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Welcome to Moor Hall Hotel & Spa where our aim is to make your stay as comfortable and enjoyable as possible.

Moor Hall is full of history, character and charm and has been owned and run by the Webb family for over 50 years - we believe that it’s this personal touch that sets us apart.

You will find the many services we provide outlined in this directory. However, if there’s anything you need please do not hesitate to contact the Reception team by dialling "0".

I hope you enjoy your stay here.

Mark Medley
General Manager

Breakfast

Breakfast is served in our Country Kitchen restaurant, which is situated opposite Reception, where you can help yourself to the Continental and full English buffet. Breakfast can be served in your bedroom if you prefer (a supplement will apply). Please fill in the card provided and hang it outside your door by 2am.

Breakfast Opening Times

Monday to Friday
6.30am to 9.30am
Saturday, Sunday & Bank Holidays
7.30am to 10.00am

Early start tomorrow? You can order an Express Breakfast of coffee/tea, croissant or Danish pastry, fresh fruit and fruit juice to take away – this is included for customers on a B & B rate, and £6.50 for customers on a room only rate. Please place your order with Reception before 10pm the night before and you can collect your breakfast from Reception between 5am and 6.30am on the day of departure.

Check Out Time

Guests are required to vacate their bedrooms by 11am on the day of departure and the leisure facilities are only available to use until this time. Please remember to deposit your key card at Reception before leaving the hotel.

Express Check Out is available for pre-authorised accounts. Please pick up a form from your room or Reception. Late check out may be available, subject to availability, at a charge of £15 per hour. If not requested, a fine of £15 per hour may apply for late check out until 1pm. For Saturday night stays, our “Lazy Sunday” late check out option allows you to keep your bedroom on a Sunday until 6pm for an extra charge of £50 per room. For more details please call Reception by dialling “0”.

Internet Access

A computer with free wi-fi is available for use in Reception. Documents can be printed direct from this computer to Reception (a charge may apply).

Wi-Fi hotspots for free Broadband internet access are available in all public areas and bedrooms. There are 3 networks to choose from: Virgin WiFi for all areas, MoorHallHotel for bedrooms and public areas and Moorhallmeetingroom for meeting rooms.

You can connect as many devices as you wish with unrestricted usage. If you experience any problems with Wi-Fi please call 0333 444 2899 at any time (free phone number for both landlines and mobiles).

Taxis

Reception can arrange a taxi for you. Please dial “0”.

Phone Chargers, Adaptors, Cables

& Anything Else You May Have Forgotten To Pack! Phone chargers, plug adaptors, connectivity cables (to enable you to connect your device to the TV) and hair straighteners are available to borrow from Reception for a deposit of £10. Please contact Reception by dialling “0”.

Toiletries

Complimentary emergency toiletries (shaving kits, toothbrushes and toothpaste) are available at any time from Reception.

As part of our commitment to reduce waste we have installed soap, shampoo and body wash dispensers in guest bathrooms. If, however, you prefer individual bars of soap, they are provided in each room. A vending machine for ladies’ sanitary items and tights is located in the disabled toilets by Reception.

Valuables

There is a personal safe in your room; items of high value should be offered to Reception for deposit in the main safe and a receipt will be issued.

Book Direct

Booking direct through our website or calling our Reservations team means you always get the best rate and a more flexible cancelation policy.

Newspapers

If you would like to have a newspaper delivered in the morning please inform Reception by dialling “0” by 10pm the night before.

DVDs

A DVD player and a selection of DVDs is available to borrow from Reception for a deposit of £5. Please contact Reception by dialling “0”.

Bathrobes

A bathrobe is provided in the wardrobe in superior rooms for use during your stay. Should you wish buy a robe to take home they are available from Reception at £30 each.

Laundry & Dry Cleaning

A same-day service is available Monday to Friday except Public Holidays. You will find a Dry Cleaning/Laundry bag in the desk drawer - all items received at Reception by 9am will be returned by 6pm.

Wake Up Calls

An alarm clock is provided in every room. To request a wake up call from Reception dial “0”, or lift the receiver and dial * 8 #. Dial the time required using the 24 hour clock then redial #. To cancel the alarm call lift the receiver and dial *8#

Smoking

The hotel is entirely non smoking and for the comfort of all guests, smoking and vaping are not allowed in the bedrooms (a £150 fine will apply if this policy is not observed). There are designated smoking areas outside the Lounge Bar and at the bottom of the path leading from the Conservatory.

Best Western Rewards

Make sure you are signed up to Best Western Rewards loyalty programme. You can redeem your reward points for shopping or dining vouchers, days out and much more. Sign up at Reception today.

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