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Covid-19 Update at Moor Hall Hotel & Spa

Covid-19 Update at Moor Hall Hotel & Spa divider

We have been independently audited by Quality in Tourism to ensure that our hotel is Covid-19 Safe, Clean and Legal ™. Following the latest Government update (22nd September 2020), we have updated our procedures to ensure we keep our teams and guests safe.

Before you arrive:

  • If you are showing any Covid-19 symptoms or have been in recent contact with anyone who is displaying symptoms, please do not visit the hotel.
  • If you feel unwell and start to display any Covid-19 symptoms during your stay please call NHS 24, then notify Reception and stay in your room, following any guidelines issued by the NHS Helpline.

When you arrive:

  • All guests and staff must wear face coverings in the public areas of the hotel which include reception and corridors.
  • Please wash and sanitise your hands regularly.
  • Please observe any one-way systems and social distancing space from guests who are not in your party or our team.

Lounge Bar & Terrace:

  • The Lounge Bar & Terrace is open from 8.30am to 10pm, with last orders at 9.30pm.
  • We will operate a table service at all times.
  • Face coverings are not required when sitting in our bar or restaurants.
  • Guests who are staying with us or who have booked online do not need to submit their details to the NHS Track & Trace, as we have your details already stored. However, if you are not staying with us please submit your details to the NHS Track & Trace using the QR code. Paper forms are also available.
  • Brunch items served from 8.30am to 11.30am and a choice of pizzas, burgers, salads, sandwiches and main courses served from 11.30am to 9.30pm
  • Afternoon Tea is served daily between 1pm and 6pm – pre-booking is required. We are offering 25% off Afternoon Teas on Monday to Thursday until the end of October.
  • Strictly no more than 6 people per table.

Breakfast:

  • Breakfast is served between 7am and 9.30am Monday to Friday, and between 7.30am and 10am Saturday & Sunday.
  • We are asking guests at check-in to pre-book breakfast times at weekends in 15-minute time-slots.
  • On arrival at breakfast you will be shown to your table and your host will take your order and serve your breakfast to your table.
  • Continental breakfast items include fruit juice, yoghurts, fresh fruit salad, toast and a selection of cereals.
  • Cooked breakfast items will be plated and served to your table.
  • You can choose to eat in our socially distanced restaurant or collect to dine in your room.

Country Kitchen Lunch:

  • We offer a full table service in the Country Kitchen now - and there is no approaching the carvery unit.
  • The Country Kitchen will be open for lunch 12pm to 2pm Tuesday, Wednesday and Sunday only.
  • Choose from a delicious range of starters and desserts and for main course we offer a plated roast dinner or Chef's special with medley of vegetables served to your table.
  • Dine in the Country Kitchen at lunchtimes or between 5pm and 6pm for just £11.95 for two courses.
  • The Country Kitchen will be open for dinner every evening from 5pm to 8.30pm with last reservations at 8.30pm.
  • Face coverings are not required when sitting in our bar or restaurants.
  • Guests who are not staying with us must submit their details to the NHS Track & Trace using the QR code. Paper forms are also available.
  • Strictly no more than 6 people per table.

The Oak Room:

  • Open 6pm to 8pm Friday and Saturday, The Oak Room restaurant offers the perfect combination of modern British food and friendly attentive service.
  • Last reservations in The Oak Room are at 8pm
  • Face coverings are not required when sitting in our bar or restaurants.
  • Guests who are not staying with us must submit their details to the NHS Track & Trace using the QR code. Paper forms are also available.
  • Strictly no more than 6 people per table.

When you check in:

  • We are minimising contact with screens at our reception desk and your room key card will already be sanitised and ready for you to collect.
  • All of our rooms are left vacant for 24 hours after a guest leaves when possible.
  • All areas of your room are deep cleaned and items such as hair dryers, remote controls and switches are sanitised before your stay.
  • Please note your room will not be serviced if you are staying for more than two days to help us minimise contact. However, you can request a room service if you wish – please dial “0”.
  • Tea, coffee, milk etc refills are available – please ask at Reception.
  • Book with confidence - all of our rates are full refundable if you need to cancel your stay up to 7 days before your check in date, or if the hotel has to close. Flexible date changes are available after booking.

Gym & Pool:

  • Our gym and indoor pool are open for leisure club members, spa day guests and hotel guests to use. However, access is subject to availability and you need to pre-book your time-slot.
  • Gym time slots run every hour and give 50-minute access to the facilities with a 10-minute sanitisation before each new session.
  • Pool time slots run every hour and give 50-minute access to the pool and spa pool which include changing times.
  • Guests and members can book one time slot a day.
  • Hotel guests can book their timeslots with our Reservations team on 0121 308 3751. Leisure Club members can book their timeslots online. Spa Day guests will have their time-slots booked by the spa team.

After Your Visit:

  • If you have experienced any symptoms of Covid-19 with 48 hours since leaving the hotel, it is vitally important that you notify us immediately.

If you have any other queries or concerns please get in touch with us at 0121 308 3751. We look forward to welcoming you to Moor Hall Hotel & Spa.


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