Customer Comments

View Category
General
Treated to a spa day here and have to say it was a wonderful experience. Once pampered we headed to the restaurant which serves the most delightful food. Would like to personally thank all the staff for making my day so very special with all the added extras and for making us feel so very welcome, we will most definitely be returning!
Having spent four nights break in the Moor Hall Hotel and Spa to celebrate my birthday I would wish to say a big thank you to all staff, Reception, Country Kitchen, Oak Room, Bar and room care staff. We found you all so friendly, helpful and caring. It was well worth the journey from Scotland. Thank you all so much once again for making our stay so memorable and hope we will visit you all again for another wonderful experience.
Just returned from a wonderful 3 day stay. Absolutely lovely. Staff so friendly and helpful. Food superb...I think we tried every menu including afternoon cocktails. Spa facilities very good and treatments excellent and good price. Definitely intend to come again.
I held a seminar at Moor Hall today and stayed overnight last night for the first time also.
I run many of these events which take me all over the UK, therefore I would say that I am fairly well travelled!
Moor Hall was possibly the best experience that I have had from any venue, from the quality of my room, right through to the meal in your carvery was excellent.
Your events team was the most attentive that I have come across, in particular Gail and Karl today were exceptional.
I wouldn't hesitate to book Moor Hall again and I would congratulate you on achieving such a top quality team.
What a fantastic hotel & experience. My daughter & I stayed at Moor Hall for my daughters 7th birthday as it included 1 day passes to Drayton Manor Park.

The hotel went above & beyond to make our stay special especially for my daughter. The room we had was fabulous could not wish for a better located room, there was complimentary gifts, drinks & even a plate decorated to say happy birthday in chocolate which my daughter loved.

We had a great time in the spa, lovely pool, jacuzzi & sauna that we enjoyed after our day out.

Our evening meal in the county kitchen restaurant was delicious, the hotel decorated our table with the balloons & banners that I supplied, they then brought out the cake that I brought with me & all the staff & chef sang happy birthday.

All in all a fantastic experience, I can't thank everyone at the hotel enough, we will definitely be coming back again
This hotel is a real hidden gem. From the lovely private drive to well kept grounds, I can not fault this hotel.
I've stayed in many hotels and there are many who have more stars that do not compare. The reason being the staff. Put simply, everyone cares. You are welcomed and acknowledged by everyone. From the front of house through to the maintenance team. The food is superb and the rooms are perfect. From standard to delux there's something for everyone. I will definitely be back (with the family and for business). And finally the wi-fi is very fast and easy to use. So I was able to get plenty of work done. Thank you for a wonderful stay.
We returned to Moor Hall last weekend after a 5 year absence. We held our wedding reception there and booked a weekend stay to celebrate our silver anniversary. It was wonderful to find that the sense of 5* luxury had not altered in 25 years. Our room was superb, the décor smart and comfortable, the standard of service throughout the weekend was exemplary and we would not hesitate to recommend this as a venue or just a place for a luxury weekend stay.
A great place for a celebration with a lovely meal in the Oak room. All staff really work hard to make your stay special, with warm, friendly and attentive customer service. Our superior double room was very roomy and clean with a big comfy bed. Definately recommend a stay here. Lovely grounds for a relaxing amble too.
Fantastic, very well kept facilities! I would 100% advise people to come and stay!
Amazing food and service set in delightful luxury settings. Friendly staff always willing to help and provide a truly special experience. This hotel always goes above and beyond for its customers treating them as individuals with polite manners, excellent communication skills and a desire to help.
Once again, we were made very welcome and the service was excellent.
“I have had numerous meetings at Moor Hall and have had a fabulous experience every time. The staff are extremely attentive and go out of their way to ensure that your needs are catered for. The facilities are perfect for my needs and I look forward to continual use of this fantastic venue.”
“I’m not sure if it’s your training, or good recruiting, but besides a lovely hotel, your best assets by far are your staff. I don’t know a single one who isn’t in deserve of praise. No matter what time of day or night, or whatever the issue, they are always friendly, happy and polite. I noticed on Trip Advisor that I’m not the only customer who thinks this way. I think everyone I read commented upon the excellent staff members. My very kindest regards to you and all your staff, and my best wishes for the future.”
“I have just returned from a week long stay in your hotel; myself, my husband and our two small babies, and I wanted to take a moment to thank you for the hospitality which made the stay so special and which was shown to us by your wonderful staff. I‘ve stayed in many hotels but Moor Hall will stand out for all the right reasons as a very memorable and pleasant experience. Our sincere thanks, for all the care you took of us and for treating us like we were the only people in the hotel.
With warm wishes,”
Dining - The Country Kitchen
Just wanted to drop you a line to thank you & to let you know how much we all enjoyed the Carvery last Sunday. Every member of staff was attentive, helpful & were a credit to the hotel – particular mention must go to Daniel who really looked after us & made sure we had everything we needed throughout the meal.
Booked back in November for my father in laws 70th birthday. This was our first visit after a recommendation. Service and food were amazing will definitely be returning. Nothing was too was trouble for the staff. A huge thanks to the team working this afternoon. They made a special occasion very memorable with their attention to detail and amazing customer service. Couldn't recommend this restaurant highly enough. Thanks again the Derrington family
We visited the Country Kitchen on 12th February 2016 to celebrate my mother's 81st birthday. I rang ahead of our visit to ask if the chef could arrange a small birthday cake for my mother. We arrived slightly late and were greeted by such a warm welcome. When we went up for our meal, Chef Lorenzo greeted my mother personally and was so friendly. At the end of our delicious meal Sue, Javier and Julian brought out the cake which had a personal message iced in chocolate. The staff then sang happy birthday.
My mother was over the moon and we were all so impressed with the service we received. My mother really enjoyed her birthday meal and she will have memories to treasure. Thank you to everyone for making my mother's birthday so special.
Really enjoyed a 3 course meal in the Country Kitchen today, met friends there who were also very impressed, the service and quality of the meal was excellent, would highly recommend.
Excellent service, great atmosphere and good food. Would recommend it for a family celebration. Staff very pleasant and welcoming to a large party that had a variety of age groups attending.
I just wanted to thank you and your staff for the excellent service and hospitality you gave us and our guests on Saturday lunchtime in the Country Kitchen. The food was also excellent and everyone thoroughly enjoyed both the venue and the location. Once again many thanks for making my wife's 60th birthday celebrations something to remember.
Lovely carvery food, decent wine and great service. The puddings were also yummy (we had seconds).
Lovely food, delicately presented with friendly staff in a delightful setting. Would 100% recommend!
We had a three course carvery dinner and it was delicious! The choice of starters and desserts was great, it was lovely. We also had breakfast the following day and there was so much to choose from. I was really glad to see that they were also promoting and using local produce!
Moor Hall Hotel was a fabulous location for a birthday celebration. The staff were extremely friendly and attentive, and the food was excellent too. it made for a very pleasant experience, and we would love to return in the future. I would definitely recommend Moor Hall to anyone looking for somewhere for a memorable meal out, whatever the occasion, You won't be disappointed!
We were bought a voucher for Christmas last year. The staff were friendly and approachable. The variety of food choices was excellent. All the food we ate was of an exceptional standard and there was plenty of it. In fact we were both full up by the end of the meal. We are certainly grateful for the voucher because not only did we thoroughly enjoy the experience but we will be returning soon to sample more.
"Yet again my wife and I celebrated a birthday lunch at this really excellent restaurant. The ambiance is spot on and the food choices are brilliant, my personal favourite is the cold table for the starters, really mouth watering. Again our chef was in top form with his chattering banter whilst serving the carvery meats. Hot or cold puddings are to die for. And what I like is there is always someone you can have a natter to, or not as you please."
"We were celebrating our friends 65th birthday and went for dinner. They were very impressed with the food, service and friendliness of the staff. The hor d'oeurves are plentiful, choice of 3 meats carvery and good selection of desserts and cheeses - what more do you need!!!"
I dined here to celebrate my sister's Distinction in her Masters. We had a lovely family meal. The waitresses were so friendly and accommodating, especially as my niece and nephew were rather shall we say excited. They catered for me as a vegetarian, with nothing being too much trouble. The food was hot, yummy and such good value. We will definitely be back!
Dining - The Oak Room
We recently celebrated our son's first and daughter's wedding anniversary with a dinner in the oak room. It was a very memorable occasion . They had come down from London and were very impressed with the choice of menu and taste of every dish that was tried. Our compliments to the chef! Keep up the good work.
Thank you very much. Hope to see you soon.
Our lunch was wonderful thank you we were so delighted with everything, food was gorgeous, waiters were superb and it was nice surrounding as well.
We had a very good evening thank you. The staff could not be faulted on their excellent customer service.
Eight members of the family went for Sunday Lunch in the Oak Restaurant. The meals were excellent, of a high standard and presentation superb. The staff are extremely friendly and were very efficient.
It is rare today that a restaurant goes way beyond your expectations. Lunch at Moor Hall did.
If you want a great meal in lovely surroundings pay them a visit and you’ll be impressed as we were.
Beautiful food, beautifully presented. Something for meat lovers, fish lovers and also game. The desserts too are sublime. Serving staff are very attentive. It is a wonderful experience.
Lunch was superb. Everyone enjoyed themselves.
Excellent food and service in a gorgeous elegant room.
Me and my partner came here for my birthday meal, great service and lovely staff I would recommend this place to anyone.
Thank you for making my father in laws 70th birthday meal so fantastic! We were in The Oak Room - the food, service and ambience were out of this world! Thank you!
Seriously good food that I would highly recommend!
Fantastic food and amazing service, this is by far the best restaurant within the Sutton Coldfield area. The food is fresh, seasonal and cooked to perfection without being messed around with. Ambience is brilliant and I will be back many, many times.
The Oak Room is almost indescribably good. The menu was superb, the actual food wonderful and the icing on the cake was the service.
The Oak Room is somewhere special. Classically furnished with professional staff and an excellent menu, The Oak Room is the perfect setting for a meal and the perfect way to spend an evening in this most perfect of hotels!
Private Dining/Celebrations
I would like thank Daniel and the staff in the Country Kitchen for looking after us yesterday at my parents' Diamond wedding aniversary celebration. The room was perfectly set for 30 and nothing was too much trouble; Daniel and the staff certainly looked after our every need perfectly. Obviously the food was at its usual perfection, so thanks to the Chef.
I want to thank you all for helping make my Mother's 80th Birthday celebration a real success. You have been so helpful. Please pass on my thanks to the reception staff on Saturday and Sunday as my group arrived. Can you also pass on my thanks to the Restaurant Manager (Javier) and his team. They were so professional, very well organised and they helped make the evening truly memorable. The food was superb and so well presented. In summary my Mother said "it was the best Birthday ever" and we all agreed.
My wife and I would like to thank yourself and staff at Moor Hall for once again providing us with a lovely meal and evening. We were of course able to convey them personally to the dining room staff on the evening but we do appreciate there are also a lot of others, including yourselves, behind the scenes who also contribute to the occasion so please convey our thanks to you all.
Thank you and the staff for helping to make our annual reunion such an experience. We all enjoyed ourselves, and the meal on Saturday evening was excellent - please pass our thanks to all concerned.
Thank you so much for organising another superb meal at Moor Hall on Monday. Arrangements, overseen by Jamie, were spot on and the meal was wonderful.  
I would also like to say that your staff surpassed themselves at our recent Golden Wedding Anniversary lunch! We had a wonderful meal and the service was excellent. Please convey our thanks to them. We had a wonderful day at you truly lovely hotel. It will be a lasting memory of our special day. X Jackie
Thank you for a wonderful night at my Mom's 70th on 26th August in the Bracebridge Room. The food was super and the staff could not do any more, they were lovely.
Just a quick note to say how much we all really enjoyed the meal on Saturday, the food was excellent, the staff were great, polite, very helpful and extremely patient with us……….. My parents were delighted with how it went, so thank you – if they make it to 70 years married, we will be back! I would also like to say that we thoroughly enjoyed staying at the hotel, it was very comfortable, we used the spa, breakfast was great and although you were extremely busy that weekend, we could always find someone to help if we needed it. Thanks again.
I would like to thank you for a wonderful night had by one and all who attended. The room, meal and service was exceptional, especially the attention to detail. We couldn't have asked for anything more. Would you please thank your staff for making it a wonderful night. Also thank the kind gent. that travelled out to pick up some cigarettes for one of our members. That was certainly more than the service we expected. We will have no hesitation in arranging another event in the near future. Yours sincerely. Clive Jones
We would just like to say thank you very much for organising everything for out 50th celebration. We throughly enjoyed our couple of days at Moor Hall Hotel and all the staff were so kind and helpful. Our meal in the Longmoor Room was a delight for everyone. The food was delicious, the staff who helped went out of their way not to rush us in anyway and make our day memorable and special. Moor Hall is a truly as welcoming and special as it was when we first discovered it all those years ago.
Thank you for all your help and patience and very successful coordination of everything for our Golden Wedding Anniversary lunch last Saturday. Please will you convey our thanks to all your staff for all their help and kindness with an extra special thank you to Javier who managed everything superbly. We would recommend Moor Hall any time.
Went here for a weekend to celebrate our friend's golden wedding anniversary. The hotel was set in huge grounds and surrounded by a golf course. It was sumptuous. The staff were just terrific. Our room was magnificent: everything you could every need. The special lunch was terrific and the staff did our friends proud. There were 2 functions going on at the same time and yet we felt we were the only ones. Well done the Moor Hall hotel. For that special occasion I don't think there is anywhere better in the Birmingham area.
We hired the Bracebridge room to celebrate the 100th Birthday of our Mother. everything about the day was fantastic, the room itself was just the right size, the table setting was wonderful. as was the food. Jamie and his team provided excellent service during the meal
Please pass on our thanks and appreciation to all of your staff who worked tirelessly on Friday - we will not hesitate to recommend Moor Hall. It's nearly ten years since we were married and had our reception in the Charter Suite and the happy memories from that wonderful day have now some incredible memories from Friday night to go with them.
I would like to thank you for arranging our celebration on Sunday. The day was perfect and went off without a hitch. The room was ideal for the size of our party (22) and Pedro and his staff looked after us really well, we felt we were not under any pressure and were able to have a most enjoyable and leisurely afternnoon. The meal was super, thanks to the chef who also arranged the alternative soup. Will you please thank Pedro and his staff for their efficient attention which made it a great day.
Many thanks to your hotel, staff, chefs and special events team for a wonderful day that all our guests and we enjoyed, the service, food and your events team was exceptional. We look forward to visiting your hotel in the near future.
We booked this hotel following a cancelled venue and we are so glad we did!
The room and table were dressed to perfection and the excellent menu was served by the dedicated service staff. When we arrived we noticed that was a overhead projector and within a few moments one of the team connected my computer (memories of the last 50 Years) to enhance my presentation. After a very successful day the guests wound down in the Ladywood Room which had been reserved for our party prior to departing. If you are planning a Wedding, Anniversary or Special Event you should consider this venue as your first choice
We would like to thank you, the Chef and everyone in the Oak Room for a fabulous evening on Saturday to celebrate my mother-in-laws 80th birthday. Everyone thoroughly enjoyed the evening. The meals were lovely and the guests that stayed were very comfortable in their rooms. Many thanks again to all those involved.
I just wanted to say thank you to you and the staff at Moor Hall who made afternoon tea on my birthday such an enjoyable one. Around 30 of my family and friends joined in for plenty of fresh sandwiches and cakes last month. Everyone had a great time and it was relaxed and friendly.
I just wanted to say thank you to the team at Moor Hall for our 40th wedding anniversary celebration. The food was lovely and the staff very attentive. It was a very pleasant experience for us and our guests. Again many thanks for making this day so special.
I wanted to say a big thank you to you and your staff. Pedro and Miles were very helpful and displayed high level of customer service. Everyone commented on the quality of food and its presentation. Thank you
It was marvellous, everybody hasn't stopped raving about the whole thing. I had some jitters earlier on in the week overthinking it all, but on the evening it was extremely good! The room was lovely, the food was great and the dance floor was heaving. It was stunning, thank you!
We were so pleased with last night. Jamie and all of the staff couldn’t have been more helpful and many of our guests commented on how good they were.The food was excellent and plenty of it!
It was a real success, enjoyed by all.  The venue, the service and the food were absolutely splendid. Please extend our thanks to your staff, who were extremely helpful and professional.
My wife and myself celebrated our 50th Wedding Anniversary with a party in the Longmoor room last Saturday evening. The evening was a great success.
Lunch was brilliant, day went very well. The family were very well looked after by the staff.
I would like to express my thanks to you and your staff for a very happy and successful lunch in your Wyndley room today. The fare and service was of a very high standard and I received many positive comments from those present
Everyone enjoyed the party yesterday and the guys who looked after us were brilliant! I'll be recommending Moor Hall to friends and would love to visit again soon.
Please thank the staff at Moor Hall for looking after us so well last night and help make our reunion such an enjoyable occasion.
I just wanted to say a massive thankyou for all your help and hard work leading up to our anniversary party on Sunday 8th Nov. The evening was a massive success and thoroughly enjoyed by everyone. The staff worked incredibly hard and nothing was too much trouble. The room looked beautiful and the evening went smoothly from start to finish. I've had so many comments from staff how delicious the food was, it was served promptly and arrived to the table hot (which sadly doesn't always happen).
We wouldn't hesitate to book the hotel again for any of our future events and I can't recommend you highly enough. Once again thank you.
We had a really fantastic evening on Saturday 31st (Valeries 60th Birthday), my Mom was very surprised and really enjoyed it. We felt really well looked after, our serving staff were so friendly and helpful on the night. I will definitely look at Moor Hall again for future events, high praise to all the staff.
My moms 88th birthday tea on Sunday was excellent. She loved the whole experience and we were again treated to excellent food and service!
The afternoon was lovely, the staff were very attentive and kind and my daughter really enjoyed it. Thank you for making her 40th birthday so special.

Lunch was wonderful, everybody commented on how wonderful the service was too
I wanted to thank you for making all the arrangements for the very successful tea party at Moor Hall on Saturday. All the guests said how much they had enjoyed the occasion and commented on the friendliness and professional service from the staff. We were very impressed by the food provided and please would you also pass on our thanks to Belinda for all her efforts on our behalf.
Brilliant, absolutely brilliant, it was all lovely!
Really enjoyable time, it was lovely, everything was great! All enjoyed themselves. Were really pleased with all your help. Very Memorable!
I would like to thank all the staff for the excellent service we received on my 80th birthday.
I would like to thank all of the staff that were involved in making my Mum and dad's 50th wedding anniversary better than I could have ever imagined. I can not recommend this hotel highly enough.
Thank you so much for all your help arranging my Mum's 80th Birthday Dinner. The room looked fabulous and the food was totally amazing. I am so pleased we chose Moor Hall and hopefully my family and I will have the chance to visit you again soon.
Everyone had a wonderful time with excellent service and delicious food too. We can't wait to do it all over again!
On sat 15th August my family and I held a surprise birthday meal for my wifes 65th birthday in The Oak Room. I would like to pass on my gratitude and thanks to all the staff. The room, service and meal were first class. All this made for a brilliant night.
We had booked the Ladywood Room for a pre-lunch gathering for 15, followed by lunch in the Country Kitchen and then back to the Ladywood Room. The staff could not have been more helpful and everything was exactly as we had asked for and expected. The lunch was well cooked and hot and catered well to the vegetarians among us. Thank you Moor Hall, you did us proud
“Thank you all for making our Golden Wedding Weekend such an enjoyable event. From our initial welcome at the Hall to our final departure nothing seemed to be too much trouble to ensure we had a memorable weekend. The food was delicious in the Oak Room and the Wyndley room.”
Our Prom was an excellent success and I am so proud of what we achieved on the night. Both students and staff praised it a lot. Overall I think Moor Hall helped me and my peers to achieve a great evening and celebration to remember.
“I just wanted to say a huge thank you for everything you did to make Don’s Birthday Dinner such a huge success. He had no idea what was going on and we managed to keep the secret right up until he walked into the Dining Room.
Everything was lovely and done as I had requested. Sally and Joanne took care of all the little details. The girls on Reception were very discreet on our arrival and our Room was amazing. Pedro and his staff attended to our every need and nothing was too much trouble and the meal was wonderful.
Thank you once again to you and everyone at Moor Hall for everything and for making my husbands 70th Birthday a very memorable and enjoyable occasion.”
The staff in the Country Kitchen were delightful and made my birthday a very special occasion.
We have enjoyed several dinners as part of family celebrations in the past - this visit was as usual a delightful experience for a family party of 11.
Everything was brilliant - the staff were attentive and food was brilliant. Would recommend the hotel and will be back in the future
Everything was wonderful - I felt you made my birthday very special. We come back to Moor Hall as often as we can, I have celebrated a number of birthdays with you.
Meetings and Conferences
We've used Moor Hall a couple of times this year for events in the large banqueting room and each time I've been impressed by how smoothly the venue has made it for us. We do a lot of events at various different venues and having helpful and attentive staff makes a real difference, Moor Hall could not do enough for us and remembered the small quirks from when we were there previously. The buffet was delightful and the biscuits that were served with our teas and coffee were a lovely treat.
A small meeting of ten people was handled beautifully. Great meeting facilities were provided with a discrete area for eating, the buffet was excellent and the service was great. The hotel itself is the right mix of traditional architecture with modern decor creating a warm atmosphere and welcome. I will definitely be using the hotel again
Beautiful hotel, stunning setting and lovely service. Attended my second business meeting here in two weeks this morning -- gorgeous breakfast -- thank you for making it such a pleasure to get up at 5.30am.
The event last week went extremely well and everything came together – Moor Hall was fantastic and couldn’t do enough to accommodate us, everyone was very impressed with the venue, food and level of service we received. Thank you for all hard work with what I know was a challenging schedule.
The whole event went well. The food and rooms were great. We will definitely be using Moor Hall again for future meetings!
Just a quick thank you for your help with another successful meeting in the Wentworth Room yesterday. All the arrangements were fine as always and once again the quality of the finger buffet was it's usual high standard and remarked upon by our delegates.
We were very impressed with both the facilities and the level of customer service we received last week. From booking through to clear up, the team was fantastic.
Everything was perfect and all staff were very helpful and excellent. This has become one of my favourite venues.
It was a pleasure to stay at the hotel and your staff were most efficient and professional.
All in all, very pleased we chose the Moor Hall. Cheers
Just wanted to say a big thank you to you and all of the hotel staff for our conference. It went really well the service was excellent as ever.
I have had numerous meetings at Moor Hall and have had a fabulous experience every time.
I have used the Moor Hall Hotel over 20 times this year for business events and have never failed to be impressed. This is a quality venue with great staff that have gone above and beyond to accommodate our requirements. I would not hesitate to recommend Moor Hall Hotel to anyone looking to hold their business event in an impressive venue with a great level of service.”
Just a quick note to thank you and Moor Hall for yet another really good meeting we had yesterday.The Wentworth was laid out and equipped absolutely as requested and the new chairs were noticed and very comfortable. The lunch buffet quality was of a high standard. However, in particular, I would like to mention the quality and helpfulness of all the staff we encountered both on the Tuesday evening and during the day yesterday. Every person we encountered was pleasant and helpful - it was a real pleasure to see staff with smiles on their faces! Once again, many thanks for all your help in organising this so smoothly for us - it really make it easy for me. All I have to do is to chair a meeting with 10 companies!
Special Events
What a gem of a place, we attended a Murder Mystery Night and stopped over, fab night was had by all, the food was excellent and the service received from the staff was first class. We will return- many thanks
“It is lovely to come back to Moor Hall again! The quality of service and food continues to be first class. We thoroughly enjoyed the Valentine’s Gala Night with excellent food and good music. We like the ‘family atmosphere’ of Moor Hall and The George in Lichfield - we know that we are always in ‘good hands’ when we come to the Midlands.”
Spa
I am writing to express how much we enjoyed our spa break at Moor Hall Hotel this week. We have toured spas all over the country and without a doubt enjoyed the 3 days spent with you the most of all. Your motto is the answer is yes now what's the question and your staff really lived up to it! The hotel itself is beautiful, our rooms spacious and the most comfortable beds if any hotel we have ever slept in. The food was excellent, from the great breakfasts, super bar menu (your jenga chips are legend!), the Country Kitchen Carvery and the fine dining experience of The Oak Room. Your staff are a credit to you, helpful, courteous, professional, knowledgeable and friendly and you know how to add little touches to make a visitors stay memorable. Please pass on our thanks and congratulations to all your staff that helped make our break truly relaxing and memorable.
From the moment I stepped in to the spa and leisure club, I was made to feel very welcome and special. I booked three treatments - a manicure, pedicure and eyebrow shape. Laura who carried our these treatments for me was wonderful - again with excellent, friendly customer service. I will be returning as soon as possible and recommending the Moor Hall spa to friends, family and colleagues.
I went to Moor Hall for a spa day last year and ever since I have been every 2 months for a spa treatment! I pick a different treatment each time and i have always left Moor Hall feeling excited about which one i am going to chose next!
I have the majority of my spa treatments with Amie and she truly is a credit to the company! All the spa staff are friendly and a delight to talk to. I always highly recommend Moor Hall to anyone looking for spa days or the one off spa treatment.
I love everything about Moor Hall, I come for numerous spa days throughout the year.
Very relaxing, well explained, a really lovely treatment.
“Everything was fantastic, wouldn’t change it”
Weddings
I would just like to thank you for a fantastic day for my daughter; everything was just perfect from the moment we walked in, right through to the breakfast the next morning. The venue and the food was absolutely amazing. Moor Hall is a fantastic venue and I would recommend it to anybody. You gave my daughter and son in law a day to remember, they had their dream wedding day.
Absolutely amazing place to get married. Had our wedding last week and it was the best day ever lovely staff and such an amazing venue - they make everything very special
We had a truly magical wedding and the hotel staff were absolutely amazing. So many people commented on how beautiful the grounds were and how nice the hotel staff were. It was fantastic - the best day ever!
I just want to say Myself Richard and all our guests had a wonderful day at Moorhall for our wedding on 31st July, Everything was beautifully done and the staff and grounds were all exceptional.
Just a quick email to say thank you so much to you, Jamie and all the team for a perfect wedding day! We had a fab time and wouldn't have changed anything Best wishes Caroline and Hugh Sprackman
We have finally caught our breath and are coming down off our wedding high. Please could you thank the team for our fantastic day. We just could not have had any better. Everything just flowed, the food was amazing, staff were fabulous. The room looked even better than I could have imagined. So sad it's over but we look forward to many more happy memories to share at "our hotel".
Had our wedding here on Thursday and cannot thank the staff enough, everything we wanted or needed was catered for and they couldnt do enough for us. A special thank you to Karl who bent over backwards and also Jamie who provided an outstanding service throughout the day. Also to Sally who helped organise the whole event. Fantastic day, beautiful weather, amazing food and now a place that will hold a special place in my heart forver. Thank you Moor Hall!
Thank you to all the staff who helped make my daughters wedding reception so memorable. The Charter suite was transformed to a most beautiful setting for the wedding breakfast. The food was excellent & service was prompt friendly & professional.
I have had many compliments regarding the wedding & the venue.
A special thank you to Sally our wedding co ordinanator for all your help.
Just a quick email to say thank for you all your help in the lead up to the wedding, it went absolutely perfectly and we had the most amazing day. I cannot praise the staff enough, food was fabulous and the whole day was beautiful! Best wishes Sophie
We were very fortunate to hold our wedding at Moor Hall on Valentine's Day. We could not have wished for a better day. Everything went perfectly. All of our family and friends have commented positively on the food, the service and the hotel staff. We would like to thank Jamie for his organisation and care throughout the day. He was brilliant. We've just returned from our honeymoon and reflecting back on the big day, it could not have been any better. Thank you to all of the members of staff that made our big day, exceptional. Thank you D & J!
I write to express my great satisfaction to everyone at Moor Hall who contributed to the wedding celebration of Anna, my daughter, and Richard.
The professionalism with which the event was arranged, organised and carried out was second to none and the courtesy extended by all by your staff was exemplary. And the event itself. The meals were professionally presented, well timed, courses quickly served and cleared, of extremely high quality and consistency and extremely tasty. The candlelit Charter Suite looked stunning, richly decorated, the background room and table lighting at just the right level. I could fault nothing. Everything I witnessed pleased me. I met a number of your staff but many I did not have the pleasure to meet. I want to thank them all.
We just wanted to say a massive thank you to you, to Jamie, and to everyone who made our wedding day at Moor Hall so special. The staff were absolutely wonderful, the food was superb and the room looked stunning!
What can I say the staff are attentive and excellent! Jessica and Daniel had their wedding here on the 21 November 2015, nothing was to much trouble, food excellent and the whole day was perfect. From booking in on Friday to leaving on Sunday nothing was missed, the room set up was perfect for the ceremony and the Charter Suite was fabulous for the meal. A true all round team if I could give 10 stars I would. Thank you all so much!
We had an absolutely wonderful reception and overnight stay at Moor Hall. Your hard work and Karl + team ensured our guests and ourselves had a memorable reception, food was amazing too! Thank you so much! One guest even sent an email praising your team as she'd throughly enjoyed herself at reception.
Thank you so much for your help, Moor Hall is definitely our 'go to' place for celebrations!
We woud like to compliment all the staff at the hotel for being very efficient and pleasant, making it a lovely day.
Just wanted to email to say thank you for everything you did for our wedding. Everything went so smoothly.
We recently held our wedding day at Moor Hall and we really cannot rate this venue highly enough. Every member of staff from the general manager, to the lovely waiting staff, were so helpful and pleasant. The food was just perfect and many of our guests commented on how good it was. The whole day was a dream come true, followed by the perfect party night!
Several guests said that it was the best wedding they had ever been to... Thank you so much to all staff at Moor Hall for helping to make it such a great success!
Wish we could do it all again!
We held our wedding at Moor Hall yesterday and I have to say that from start to finish the whole event was outstanding. I would recommend this hotel to anyone thinking of getting married. Well done, Moor Hall, for making me and my new bride totally happy!
Thank you to everyone involved in helping me make our day perfect, every single one of the guests said they couldn't fault the service in any way.
"The whole event was just fantastic. I would recommend this hotel to anybody thinking of getting married."
Got married 19th September at Moor Hall, Sally in the run up to our big day and Jamie making sure everthing was perfect from us getting married to the evening. Staff was so polite and friendly. Highly recommend. Food was brillant, the canapes, sit down meal and the buffet. Nothing was too much troble for anyone!!!! Thankyou too all who was involved in making our day perfect!! We will be back, thank you!!
We just wanted to email to say thank you for everything you did that enabled our wedding day to run smoothly. We had such a fantastic day and Moor Hall staff did a great job throughout the day.
Thank you for your help and support leading up to our big day! We had a great day and night and would like to thank Moor Hall for their part in this. We have received so many compliments about the room set up and food served.
We would like to give you and all the staff at Moor Hall a massive thank you for helping our day run so smoothly, we enjoyed every moment and it couldn't have gone any better for us.
Just would like you thank you and all the staff at Moor Hall for making our day so special, in particular yourself who made the build-up simple and planned the day perfectly and Andy who looked after us on the day was brilliant and made everything run very smoothly.
I just want to say a big thank you from myself and Pete who had our wedding on the 30th July. Everybody was very helpful and the room was set out beautifully, just how I imagined it. The food was excellent and was even better than when we tasted it.
Thank you for your help and attentiveness during the palnning stage of our wedding. We wanted to say Thank you for a wonderful day. The room looked beautiful and many of our guests were very complimentary about the food. You have an excellent team, which showed in how smoothly the day ran. You do attention to detail very well and we couldn't have been happier with the service we received. Moor Hall Hotel now holds wonderful memories for us - Thank you!
We would like to say thank you to you and all the staff for making our day go perfectly it was amazing and we loved every second of it. Thank you very much.
Thank you for helping us to organise our special day, it was truly magical and we would recommend Moor Hall to anyone.
We would like to say thank you to Sally and the Hotel staff for the excellent way in which you all looked after us. It was very successful and everyone was delighted with the whole day. Everyone was complimentary about the venue, the menu and the service received so do please pass on our grateful thanks to all concerned.
I felt the need to put pen to paper to let you know what a fabulous team you have working for you and what a fabulous day we had on our wedding day recently. Bar staff, catering staff, hotel staff, everyone we came into contact with before and on the day were faultless. Our wedding day was really brilliant! I would not change a thing with the way the day ran. Please give our thanks to everyone involved and I wish your business all the very best for the future.
We are so over the moon that we chose Moor Hall as a venue and would recommend it to anyone.
To Sally and all the staff at Moor Hall Hotel. We cannot thank you enough for making our wedding day extra special on 11th April 2015. All through the planning and from the time we arrived at the hotel on the day to the time we left, you were all supportive, helpful, friendly and made us feel welcomed. Everyone has commented how good the food was and how professional but friendly the service was. The Oak Room looked absolutely beautiful. We would certainly recommend Moor Hall for any celebration.
We would love to thank you for your help and support during these months. You did such an amazing job. And thank you for the beautiful frame. We had a great time and the staff were amazing.
Christmas
We enjoyed a festive family celebration lunch on 21 December. The quality of the food and its presentation were excellent. The staff were attentive and helpful at all times.
Boxing Day dinner in the oak room, great food, great service!
We spent our Christmas Day there this year and last and the whole afternoon was amazing, we are a family of 10 including my mom 4 children their partners and our granddaughter and we all enjoyed it 100%, staff venue and the meal could not be beaten, thank you guys!
Had such a fab Xmas party the food was amazing highly recommend, we stayed the night, it was lovely!
Excellent afternoon tea & Christmas carols. Looking forward to next year!
Food was amazing. Really lovely Service , very friendly. All very professional and good fun waiters, well done!!!! Thank you.
We booked to have Sunday dinner with a visit from Santa and some entertainment. What a lovely experience this was. Lots of families all enjoying the festive food and activities. There was a great atmosphere, with a very relaxed feel. No rushing of the meal. Good service , the manager of the event, made sure all the guests were happy.
I certainly will be booking again, This will now be a family tradition to start our Christmas . Thank you , there must have been a lot of hard work involved.
In total, 170 of us ventured to this splendid venue which ticked all the boxes, the staff were great, very hospitable; the hotel itself was spacious and elegant inside offering views of beautiful grounds outside; it all made for a wonderful occasion and experience for everyone. We would certainly consider Moor Hall again in the future for similar events. We must give special mention to Jamie, our fabulous organiser!
We took a group of 22 'more mature' people to Moor Hall Hotel in Sutton Coldfield for Christmas lunch on 9th December. We have had some failures in the past at other establishments - not getting what we had been promised and not very good food - but Moor Hall was superb. We were seated at one large table and had a room to ourselves. The table was beautifully laid - the price included crackers and tea or coffee - the food was lovely and the staff looked after us wonderfully. Highly recommended.
Lunch was lovely, service was excellent.
Was very good, service and food was superb, overall everything was fine, please send us details for next year when you have them.
Our day was lovely. We all really enjoyed it. Food was excellent, and nothing was too much trouble for the staff. All being well we will be looking to book again for next Christmas
Food was good, service was excellent.
My family and I felt we had to write to thank and congratulate Moor Hall and all staff involved with the Christmas Day Luncheon. We all had a fantastic day, the meal was superb compliments to the Chefs.
It was lovely, we were well looked after, as usual, by the whole team. Yes very nice, couldn’t fault it.
Delightful, everything was wonderful.
On behalf of the Buxton family I would like to thank all concerned for making our Xmas dinner a most enjoyable occasion. The food was delightful and the serving staff very professional. This was our first venture in having Xmas lunch away from the home and it will most certainly not be our last.
Wonderful! Was all done perfectly and couldn’t fault anything, thank you also for the hard work!
Please pass on my ‘thanks’ to everyone involved in the arrangements for our Christmas function. We thoroughly enjoyed ourselves – the hospitality and surroundings were exceptional, the staff were very attentive.
Lovely food and great atmosphere.
Fabulous night best Christmas party we have had.
A big thank you to you and all your team for a wonderful Christmas lunch on the 9th December.
Everything was wonderful all had a great time.
Your staff were most attentive and helpful, and the food was of exceptional quality and delicious!
Congratulations to the whole team for a wonderful Christmas Day lunch in the Charter Suite – as one would expect, the food was cooked to perfection and was served by polite staff in a most unobtrusive way. From my point of view, nothing could have been done to make the afternoon better.
Christmas Day Lunch in The Oak Room at Moor Hall Hotel is an experience not to be missed. Impeccable service with food to delight everyone’s palate. Highly recommended with a relaxed atmosphere and elegant surroundings - what more could you ask for?
This was our 5th New Year's Evening party at Moor Hall with friends and once again, we had a great time. The staff made us feel welcome as usual and the food was excellent, especially for me with a special diet. The Chef has always gone that extra mile to make sure that I don’t feel I'm missing out on anything!
My family and I wanted to take the time to thank you all so much for making our Christmas Day really wonderful.
From the start, with Joanne and Michelle, booking the event was made easy and all the finer details were attended to which for an organised person like myself is important. The manager and staff on Christmas Eve kindly opened the room, which looked magnificent, to allow me to lay my place cards out - something I'm sure they could have done without! However, this allowed my family to arrive to our table of nineteen relaxed and organised.
The day ran smoothly, the service was great and the food was fantastic. Again Ryan and team did a wonderful job. The children loved seeing Santa, the personalised presents were clearly well thought out and were most generous.
As you might have gathered my family and I are good customers of your hotel and will continue to be so.
A job well done Moor Hall, congratulations!
Thank you to everyone at Moor Hall Hotel for a wonderful Christmas Dinner. We booked a private room for 10 people, partially to ensure our children did not bother other diners. The service food and room were excellent. The room was beautifully prepared; we were welcomed and served to a very high standard. Whilst all the staff were excellent we would like to say a big thank you to Connie in the bar who went out of her way to provide all our drinks in a friendly and efficient manner. Many thanks to Moor Hall Hotel for a faultless performance on a very busy Christmas weekend.
Terrace & Bar
Very good value, the staff are exceptional. Tables outside face the gold course, good for sitting in the evening sun.
The food was really good, the staff very friendly and helpful - one of the best experiences around Sutton Coldfield.
Very friendly staff who go the extra mile.
Afternoon Tea
Lovely location for afternoon tea. We were greeted by a friendly receptionist who directed us to the lounge for tea, but weren't sure on arrival where to sit due to lack of staff. However, once seated it was a nice level of service - once we had everything, we were left to ourselves. Gorgeous little walk beside the golf course afterwards. Food very pleasant; we've had more generous afternoon teas for the price, but there was enough that we felt replete while there were still a couple of little cakes left: for these we were provided with a box to take them with us. Plenty of space in the lounge despite it being a bank holiday.
Had Afternoon Tea today and it was absolutely fantastic. The staff were so helpful and really looked after us. Highly recommended and would definitely book again
Very nice surroundings and lovely food, I would definitely return.
I had a lovely afternoon tea here are a birthday celebration with my mum yesterday. A lovely range of sandwiches and the cakes were fresh and tasty.
The food and service were excellent
The delicious sandwiches and cakes made for a great afternoon
Dining - Sunday Lunch
The perfect Sunday lunch treat, unrushed and really friendly efficient service - the Oak Room has become a favourite venue.
My husbands 70th Birthday Sunday Lunch 9th August was fantastic. 16 family & friends enjoyed fabulous food , excellent service & a wonderful experience. Pre lunch drinks on the terrace the sun was shining we all sat enjoying the fabulous views. Moor Hall did us proud & made a fabulous Birthday lunch one to remember. Thank You .
Once again the food was excellent. The staff are always so friendly and efficient - they always make you feel very special.
We had a three course carvery lunch and it was delicious!
The staff were friendly and approachable and the variety of food choices was excellent. All the food we ate was of an exceptional standard and there was plenty of it, In fact we were both full up by the end of the meal. We thoroughly enjoyed the experience and we will be returning soon to sample more.
Our Sunday lunch with friends was absolutely lovely. We had a superb meal and all of our party left happy.
Funeral Receptions
I want to thank you and your team for all your help in making my wife’s funeral reception such a great success. It was all handled sensitively and the duty managers were great; we had a lot of compliments from those attending.
I would just like to say a big thank you for yesterday. The food was great and many of our guests commented on how tasty it was. The staff who looked after us were very attentive and as a result I think some of the people who attended took information to book their own celebrations with you. The fine weather allowed us to sit outside and enjoy the surroundings with the view across the golf course, and contributed to make it a very special day.
Please pass on my thanks to Joanne, Karl and other staff for providing an excellent reception for us on Wednesday in the Ladywood Room. Everything went extremely well on the day, and the Moor Hall Hotel provided a perfect end to the occasion. Special thanks to Karl for looking after us so well.
I wanted to write to thank you & all the staff at the hotel for making Moms funeral reception such a special day. Everything went perfectly from the moment we arrived at the hotel & nothing was too much trouble for the staff who were professional & friendly. Everyone commented on how delicious the buffet was so please pass on my thanks to the chef. It was a great relief to know everything was being taken care of & I didn't have to worry! Thank you.
I wish to thank you and the team for the excellent way in which our funeral reception was organised and conducted yesterday afternoon. Special thanks to the kitchen team for their buffet selection and to the bar staff who were most attentive.
Hen Parties
I'm writing to say thank you for making my sister's hen party run so smoothly at the weekend. Everyone commented on how nice all the facilities were, particularly the spa. Most of all, however, all the staff were fantastic and ensured everything went to plan (no mean feat with so many of us attending). Please could you pass on our thanks to them all.
The hen party was fantastic, food was perfect, staff were friendly couldn’t fault it. Thank you
Proms
The prom you organised for us was excellent. Your staff were highly efficient and ensured that an enjoyable night was had by all. Please pass our thanks onto the staff who working on that evening. I can't fault a thing!
Ascot Ladies' Day