Customer Comments

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General
Beautiful place & helpful friendly staff
Lovely hotel friendly staff, great food and very professional treatments most enjoyable
Lovely place lovely food and lovely staff! Definitely recommend! Thank you
This place is amazing.The treatments are amazing.cant wait to come back here, I have never felt so chilled out in my life!
Ideally situated for birthday celebration we were attending in the area. The staff from the moment we arrived where professional & friendly . We took advantage of the spa facilities which included a large pool and jacuzzi. Comfortable rooms and beds in peaceful surroundings overlooking a golf course.
If there was a 10* I would opt for it. Absolutely beautiful hotel. Outside and inside! Rooms, restaurant, bar, spa, everything. What makes it that extra 5* if I could choose it.... is the staff. I've never felt so welcomed even though my kids were being "kids"... the food was excellent! I highly recommend this place for romantic getaways and family getaways and if you want to get married... well ... if I has found this 9years ago I would have got married here.... just saying! Thankyou for a lovely stay with you from the Beasant family.
Absolutely beautiful! The staff could not have been more charming and professional. Our room was large with seperate bathroom, very clean. All the amenities were availible including a lockable safe. Views from our room out to the golf course was really stunning. The Interior of Moor hall has a lovely cosy charm, outdoors the setting and grounds didn't dissapoint either. We also loved the modern gym/spa facilities which included a steam room,sauna, pool, and jacuzzi plus treatment options in a separate part. Our dinner in the Oak room was delicious and tasted very fresh, cooked perectly. I would definitely stay here again, me and my friend Had a fantastic time here This should be rated a 5 star instead of a 4.
We celebrated my mother in laws 90th birthday yesterday. We had a wonderful time in gorgeous surroundings, and the staff were first class, I highly recommend Moor Hall Hotel for any occasion
From the moment we arrived until we left we were impressed by the attentive friendly staff. The hotel is welcoming, clean and the room was perfect. Jamie, Karl, Angie, Jen, Dan, Luke to name a few of the staff were so helpful, professional and friendly, even walking around the beautiful well kept building staff asked if they could help. Food was excellent and value for money. The stay felt very personable but you could see the same attention was given to all visitors. The gardens are beautiful to stroll around and walk off a large enjoyable breakfast. At check in reception staff were just as helpful and even upgraded our room at no extra cost. A most pleasureable experience from start to finish and definately would revisit. Val and Steve, Birmingham
Great place would defiantly come back the service in the restaurant was the best from all the staff, amazing rooms nice and clean , shower good and had a great nights sleep!
I stayed for one night over the weekend and had a great stay. The room was lovely, we had great food, and the staff in particular were excellent - very friendly and helpful. Would recommend and would be happy to stay again!
We went to visit Moor Hall for the 2nd time as we have decided to get married there in December! We are always greeted with politeness and kindness! I would recommend going to Moor Hall to anyone!
It was amazing to say the least, very welcoming- guests seem all local to the area and are very welcoming and down to earth accommodating our needs and making us feel as ease from walking in with no fuss or queues. Spa was perfect, quiet, looked after and soooo relaxing after a gym work out. Overall, we would 100% come back and stay and recommend to friends!
Dining - The Country Kitchen
A really excellent experience in the Country Kitchen restaurant. A lovely range of freshly prepared starters, mains and desserts. Great choices. Salmon in a white wine sauce, as a special, was light and extremely tasteful. First rate service by Isaac throughout. Attentive and alert without being intrusive
We had a wonderful evening celebrating my birthday in the Country Kitchen.The food was excellent with a very good choice of meats on the carvery and alternative dishes of fish or curry for any of our party that didn't want a carvery. The house wine was also very good. From start to finish the staff couldn't have done more to make the evening special, they received flowers and a cake for us and stored that prior to the event, they were helpful, friendly and good fun on the night, nothing was too much trouble for them.
Would certainly recommend the hotel and restaurant and we will most definetly be returning.
Dining - The Oak Room
Booking my own Mother’s Day treat could be perceived as a bit sad, but don’t feel sorry for me because what a great day I had with my family dining at The Oak Restaurant. All the staff we encountered on the dat, could not do enough for us, but I do have to give a special mention to Mille our waiter and Pedro who kept my husband entertained. We had a delightful day that was finished off relaxing in the beautiful bar area. I would strongly recommend spending any special days or occasions at Moor Hall Hotel & Spa, they know how to treat guests and make you feel special.
Enjoyed a Sunday Lunch recently in this elegant dining room. Delicious food served by attentive waiters and waitresses. Food quality was high and good choices on menu. It’s a lovely venue to enjoy a leisurely Sunday lunch on a miserable Sunday afternoon. Can't wait to come back!
Private Dining/Celebrations
A massive thank you to Sam Goss and his team. We had a wonderful experience at the Country Kitchen Carvery. The family was celebrating my Mother’s 80th birthday. The staff couldn’t have been more attentive, the service was excellent and the choice and quality of the food was outstanding. The hotel even baked my mum a fabulous birthday cake. I wouldn’t hesitate to recommend Moor Hall Hotel for a special family occasion.
Visited for my parents 50th wedding anniversary meal. Couldn't fault the experience... The hotel, food and staff were all great and we had a fantastic time!
Today we celebrated my Mother's birthday. Everything about today was perfect. Location, wonderful, food, superb. The service team were just brilliant and really kind. I didn't catch his name, but the man who was serving, with a foreign accent is a real gem. Such a nice guy! Thank you for such a memorable day.
We recently held a family dinner party at Moor Hall Hotel celebrating my mother in law’s 70th Birthday. The venue was superb, great atmosphere and the staff really made us feel welcome and went the extra mile to make it a great evening. A great venue for any occasion I would definitely recommend Moor Hall Hotel.
Chose this venue for our anniversary,having visited in December 2016 and was so impressed with the service and the food that I booked for our 60th anniversary,along with the family.Really couldn't fault the service we received,nor the food,very very good all round!
Food was excellent. Room was clean,warm ready for our arrival have special extra touches. Staff were very attentive, organised and friendly. Worth every penny thank you moor hall especially Luke who looked after us. We will be back.
The room looked beautiful, decorated with cascades of fairy lights and the tables were not too close together. I couldn't fault the service at all, they were cheerful, friendly and attentive. Well done.
I recently visited Moor Hall for my Grandma's 80th birthday meal. We were seated in the main restaurant in the large windowed area as our group was 10 people. We were greeted warmly by the headwaiter and had our coats collected. The restaurant has a smart dress code where trousers/chinos are a must for men. Wine and drinks were sorted promptly and our pre-ordered meals arrived at a comfortable pace giving plenty of time for conversation breaks. The standard of the food was incredibly high, portion sizes are generous and requests for extra gravy and sauces were handled without second thought. Overall I had a wonderful afternoon at Moor Hall and would certainly visit again.
Meetings and Conferences
Special Events
Had a fabulous night out at Moor Hall at their Murder mystery night, the staff were so attentive and very helpful. The actors were brilliant and very funny, my whole party had a great night of fun and laughter and the meal was excellent.
I went here last night for the Great British Bump Off. (Was my birthday as well) really good night, the staff were friendly and polite. The actors and actresses put on a good performance!
Spa
Great spa break, loved it, great food, friendly staff - treatment perfect will definately be returning thanks for a lovely stay!
Excellent Spa day, everything was spot on, lovely staff/facilities/good & great location . Will definitely do again.
We came here as a party of 10 for a hen party and we all had an excellent day. As we arrived we were greeted with breakfast in our own private room. Then we went into the spa where the facilities were very clean and relaxing. We had lunch at 1.30 where again out party had our own room and the staff were extremely helpful. They provided us with a buffet and when the Hen advised she was vegetarian they bought out sandwiches made especially for her and could not do enough to help. We all then had a facial which was very good and all the therapists were lovely. All of us said we will definitely come again!
Weddings
We booked Moor Hall for our wedding and the service we received from the initial meeting, menu tasting, subsequent meetings was fabulous, Sam Davies the coordinator was excellent. On the day the hotel did an amazing job and the master of ceremonies, Jamie went above and beyond to enjoy sure everything ran smoothly. I cant speak highly enough of the staff and venue as it made our special day perfect. Thank you so much, would highly recommend.
Fabulous venue. Attended a wedding there. Beautiful ceremony room. Fabulous food. Lots of places to chill out and relax. Friendly atmosphere. Highly recommended.
An absolutely fantastic venue! From the booking to the end of our wedding night, the staff were amazing, friendly, always smiling, nothing was too much trouble ..... Thank you so much for helping our day be fantastic and everything we ever thought it would be x
A special thank you to Sam and Jaime for everything they did for us xx we will be back for our 1 year anniversary. Thank you all xx
I just wanted to say a very belated huge thank you to you, Jamie and everyone at Moor Hall for making our wedding reception amazing on Sat 17th June.

It was baking hot, we were running late, photos etc, and the team there were flexible and helpful throughout. I was told the kitchen was sweltering so I've no idea how they managed to make such delicious food! The food was amazing!

Your staff were really friendly, one of the waiters even took my brother in law's dinner to him in his room because he had to take his child back to their room during the wedding breakfast.

Even at breakfast the next day your staff dealt with all of our guests who happened to want breakfast at the same time, and even squeezed me and Tom in to the main room even though it was full.

Our bridal suite was so lovely and we are hoping to return one day for an anniversary.

You were so helpful in the lead up to it and I'm so glad we picked Moor Hall. It's such a lovely venue and we had an amazing wedding day.
We got married here last week- the staff are fantastic and so helpful and the hotel itself created the perfect setting for our dream wedding. We are so happy that we chose to have Moor Hall as our wedding venue. Our guests response to the food was 'out of this world'. Also, we would like to acknowledge Lauren and Jamie who did an incredible job, both in the planning of our day and on the day itself. We look forward to visiting you again
My wedding took place in Moor Hall Hotel last April and I must say that they have done an impressive job in making a stunning reception for the occasion. They offered a big bridal suite and the facilities were perfect for photos. The food were served timely and tasted very good. Everything went as I wanted them to be and all the staff were helpful and friendly. I would like to commend Mr. Jamie Hall in his outstanding job in coordinating and being helpful to make the moment magical for me and my husband.
We have enjoyed the whole experience from arrival: our son’s marriage reception here at your lovely hotel - right through to checkout. Three unforgettable days - magical. Thank you, your staff and everyone involved. Truly wonderful.
My husband and I recently held our wedding day at Moor Hall and I can honestly say that all the staff, the venue and food were wonderful. When we first went to view the venue and the rooms, we were really impressed by the wedding packages and the staff and throughout the planning process, Joanne, the Events Coordinator made sure everything ran smoothly and was on hand to answer my (many and sometimes daily) questions! The team made the actual wedding day even more special, decorating the room beautifully and providing delicious food. They were able to cater to our guests’ dietary requirements too, and were helpful and accommodating to small changes we needed to make along the way. Most brides get a little stressed out by the planning process, and I wanted to know that the day would go to plan, however, the team at Moor Hall put my mind at rest, and Jamie (The Master of Ceremonies) explained everything to us throughout, and made sure nothing was forgotten. All our guests had a fantastic time, and commented on how brilliant the venue was and how helpful the staff were. Many of our guests booked rooms for the night and stayed for breakfast, which was lovely. Overall I couldn’t recommend Moor Hall enough, and I want to thank everyone, Jamie and Jo especially, for everything they did to give us a beautiful wedding day.
Moor Hall is a beautiful setting for a wedding both inside and out. We have just held our daughters wedding here on Easter Sunday and couldn't be more impressed. The service was outstanding from the hotel reception to the wedding coordinators, bar staff, waiting staff were all excellent. Food was lovely both for wedding breakfast and evening hog roast. Nothing was too much trouble. We stayed overnight and the room and morning breakfast was great. All the guests seem to of been of the same opinion. We would like to thank the hotel for making this day a very special occasion and would recommend this hotel to anyone.
Attended my friends wedding last night. was a brilliant night and the bride looked beautiful. The room and tables looked great and seriously thinking of having my wedding here.. The Staff were amazing. They really made us feel welcome and couldn't do enough for us all. We did notice a young member of staff called Zoe, who was very charming always had a smile on her face and so polite. she really helped me with my needs that I need helping with. overall fantastic..
This weekend we were treated to the wonderful service of Moor Hall Hotel and Spa at Samantha & Daniel's wedding. It was such a gorgeous day and was an absolute treat to spend it in the sunshine in the stunning grounds. The staff were all absolutely wonderful,especially Jamie Hall who is a credit to your team, very polite, professional and accommodating . Nothing was too much to ask for and everyone had such a great day. Thank you, we look forward to visiting you again :)
Came here for my brothers wedding reception. Spending two nights also. What an absolute magical experience. Great accommodation, beautiful hotel and setting. Fantastic staff!! Who made us all feel welcome and special! Food was a triumph, and so was breakfast. Food was fresh, hot and delicious!! I shall be highly recommending Moor Hall, and looking forward to visiting in the near future!
My daughter and new son in law held their wedding at Moor Hall Hotel. The staff were universally professional, and ensured that the event progressed smoothly. Individual needs of the guests were met. The meal was delicious, the surroundings beautiful and the weather was amazing. As a consequence we all had a wonderful time. I unreservedly recommend this wedding venue.
To all staff at Moor Hall, Since I got back to work this morning after Saturday’s wedding, I have been telling everyone what a marvellous time we all had and how wonderful your hotel and staff are. I then thought it was only fair to tell you all what a great job you did on Saturday. As the bride’s mother, I couldn’t be happier about how it all went. All the staff were very attentive, nothing was too much trouble. We were looked after really well. The organisation was excellent and everything moved along seamlessly. The food was excellent, everyone I spoke to said how much they had enjoyed it. You even managed the sunshine! I would definitely recommend your hotel to anyone looking for a wedding venue.Thank you again for making the day really special.
Christmas
For the second time in three years, we had a great time at the New Years dinner and dance. Food was fabulous, room was great and the breakfast was perfect.
Well done to all the staff at Moor Hall hotel.
Thank you for making our Christmas Day Dinner and New Years Eve celebrations so special this year. On both occasions the settings, food, entertainment and especially the excellent service and professionalism of the staff were a credit to your establishment!
We booked the Family Christmas meal for a large group of us which included 10 adults and 8 children. I can honestly say the day was faultless, the service was exemplary, the food was superb and most importantly it was completely stress free. If you have young children and grandchildren I can highly recommend this fabulous festive afternoon, you will not be disappointed.
Choose this hotel as have been many times for dinner and afternoon Tea, and we wanted something special for Christmas Day. Yes was expensive but well worth the money. We were in the oak room which was small but everyone was friendly in there. Food was excellent and the service was superb. Worth every penny would certain,y recommend it
From the very moment we walked into Moor Hall for Christmas Day Lunch we were greeted and treated like VIP's. In fact throughout the day I have never seen so many smiling faces from people having to work on Christmas day all wishing us happy Christmas and keen to help in any way they could.
A drink in the bar perusing the menu (no having to give your food choices weeks in advance here) was relaxing and gave us a chance to ask a few questions about some of the dishes all answered perfectly.
And then to the food. Excellent choice,excellent ingredients, perfectly cooked,portion size spot-on and presented with care and attention. Highlights were the smoked salmon which my wife said was truly special, the game terrine was terrific and the scallop St Jacques melted in the mouth along with its rich sauce. Of the main courses my turbot with samphire was truly stunning and the traditional turkey dinner was, I was told, so much better,so much more tastier with freshly cooked ingredients than those tired, dry plates you can often get put before you at Christmas.
Desserts, cheese, even the mince pies were of the highest standard. Wines too, (included in the price), were of a very good quality. We treated ourselves to a bottle of dessert wine, both reasonably priced and sumptuous.
The whole meal became an event in itself and made our Christmas very special. The service throughout was of the highest quality. Thank you to everyone who made it happen.
We stayed at Moor Hall for New Years Eve. Had a fantastic time! Room was lovely and very clean. The bathroom appeared new. Friendly, helpful staff. Breakfast New Years Day was hot an delicious. Again the staff in the Country Kitchen could not do enough to help. I would definitely recommend Moorhall Hotel and will be staying again!
New Years Eve was an excellent opportunity to enjoy the great food, the atmosphere and the very friendly and professional team that made the evenings celebrations such a pleasure.
Terrace & Bar
Love relaxing in the lounge bar but today we found another cozy snug with an open fire overlooking the bar. Perfect!
Afternoon Tea
My friend and I came here yesterday for afternoon tea as it was a birthday present. The staff were very friendly and welcoming, nothing was too much trouble. We were made to feel very welcome and the setting was gorgeous. The food was delicious, will definitely return. I highly recommend this to anyone
Had a great afternoon with the wife. My wife and I enjoyed an excellent afternoon tea, she had the ladies version while I had the gentleman's option. The gentleman's option had a selection of sandwiches including pulled pork, Beer batter fish, Coronation chicken and smoked salmon. I had the option for steak also but declined that. All tasty, and exquisitely laid out. My wife had the vegetarian options which she enjoyed; gorgeously traditional finger sandwiches. The presentation of both was as thoroughly outstanding. Then the cakes, all the classics Chocolate Eclair, Cherry Bakewell, Custard Slice, Walnut Cake. We also had plain and fruit scones, with clotted cream and strawberry jam. In truth, we couldn't finish all the cakes and they packed them up in quaint cake boxes which we took home. My daughter who's 13 celebrated her birthday with her girl friends, they also enjoyed an afternoon tea in the main restaurant while my wife and I had our tea in another room. Leaving the girls to enjoy theirs. The Staff took care of everything and made it very special thanks to Angie and Georgia. They pull out all the stops and nothing was a problem. They arrange the tables, we had delivered some balloons and they were elegantly set. They made them fruit cocktails in champagne flutes. The kids had lots of fun, having all dressed for the occasion.
On Friday 7th April my family and I celebrated the 70th wedding anniversary of our grandparents by enjoying Afternoon Tea at your hotel. The afternoon was an absolute success. The afternoon tea was delicious and the service was impeccable. I would like to thank you for a wonderful afternoon and look forward to future celebrations at your hotel.
Not for the first time, we had a great experience for afternoon tea. All of the staff have a smile on their face and make you feel important, without actually over imposing themselves and becoming annoying. Angie, our host, was brilliant and I would highly recommend this place for afternoon tea!
As a birthday gift to my friend we came to Moor Hall for afternoon tea. We sat in the beautiful settings of the Oak Room. We were by the window so had a lovely view of the grounds. We were served by Angie. She couldn't do enough for us. She was lovely, smiley & easy to talk to. She is clearly an excellent member of staff. We could hear her chatting away to a couple next to us. She was fab! Food was lovely & fresh & topped up when we asked for more sandwiches. We had such a lovely afternoon we cant wait to return again.
Dining - Sunday Lunch
Funeral Receptions
To all at Moor Hall who were involved in my mother’s celebration of life a big thank you! Everything was perfect. The Ladywood room, the service, the afternoon tea was exceptional. My mother would have loved it! Thank you for your care and attention.
Hen Parties
Proms
Ascot Ladies' Day
Excellent. So much food – over zealous with the cream cakes. Everything perfect. Will return next year.
Wonderful time. Staff fantastic. Food excellent. The only complaint was the sea bass wasn’t served with vegetables; asked for vegetables and they were served very quickly.
Absolutely superb. The price is a little steep. No vegetables served with the sea bass - had to order vegetables. Everything else was perfect.
We had the most amazing day celebrating ladies day at Moor Hall, the attention to detail was perfect. Whilst the food was delicious I must also make a special mention regarding the exceptional service... Sam and the team were just outstanding, we're already looking at what we can book up for next.
Wonderful. Will be returning next year with a bigger party. Couldn’t fault the day.
Lovely food, Excellent staff. Can’t fault the day. Everyone had an amazing time. Suggested - a drink on arrival would be nice. A raffle would raise more money for the charity. Will be returning.
Food excellent – chicken was cooked to perfection. Staff were amazing. Worth every penny. Will be back next year.
Excellent - everything perfect - please pass on comments to all Moor Hall staff.
Standard of food very good. Organisation and staff excellent. Thoroughly enjoyed the day and we will all be returning next year with more friends.
We all really enjoyed the day. The food and the atmosphere were fab. We feel the price is now as high as we would be prepared to pay. The forthcoming events have also risen in price every year and are now overpriced.
Excellent. Didn’t like position in room of table but thoroughly enjoyed the day. Too many cakes! Will be back again, next year.
Excellent. Food was superb. Will be back next year.
Food excellent but no vegetables served with the sea bass. The vegetables were served after we had finished the course – should have been served on the plate? Cakes were plentiful and boxed to take home - lovely touch. Staff - excellent. Really lovely day and everyone will be back next year.
Food excellent. Ambience and staff fantastic. Cakes amazing – boxed to take home. Cheese should have been served with chutney not damson jam?
Excellent. Loved the cakes stand on the table. Will be back next year.
Everything was lovely. Staff charming. Loved the cake stands and cake boxes to take home. Cannot criticise anything at all. Will be back next year.
Lovely day. Food and staff excellent. Loved the cakes and the cake boxes to take home.
Wonderful day. Over generous with the cakes. Took a big box home! Very enjoyable.
Lovely, relaxing day. Too much food! Too many cakes!
Thoroughly enjoyed the day. Will be back next year.