Customer Comments

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Within minutes of our arrival we were on our way to our room when a senior member of staff offered to walk us to it. So professional yet friendly. This was a great start. We couldn't fault the food one bit! It was absolutely gorgeous! Hats off to the chef in the Country Kitchen. Lois was my therapist for the spa, I had a 2 hour treatment and have never felt so relaxed at a spa before. She was brilliant! We can highly recommend this place and will definitely be returning!
This hotel is in a beautiful setting but what really makes it special is the friendly "nothing is to much trouble staff" Rooms where good. Dinner & breakfast were excellent, great choice of food all hot and appetisingly presented. Leisure centre was perfect for our needs. All in all fabulous stay!
We booked an overnight stay for very dear friends and they were with you and had a fabulous stay, loved their room and its style, quality and space. They also had a spectacular evening meal in your Oak restaurant. Absolutely everything was first class for them and they loved every minute of their stay.
It’s a lovely hotel to stay I would definitely recommend it and just wish i could’ve stayed longer!
Very nice Hotel superior rooms are to a high standard, the grounds offer you the chance to walk off your very fine breakfast, or sit in the conservatory and enjoy the view ,the staff will look after your needs all day long during your stay.
What a fantastic gift for a bee enthusiast of any level! The stay at Moor Hall (the room, food, staff and spa) was lovely but what really made this such an unforgettable experience was Bernard, the beekeeper! His passion was palpable and infectious, and he truly went above and beyond when organising our experience. We had a wonderful chat about bees with tea and cakes; his knowledge seemed never ending and he was very generous with his time, allowing for questions and general chatting around what he was sharing with us. I will forever cherish the time we spent with Bernard and his bees, and would recommend this experience to anyone even vaguely interested in bees/beekeeping.
Really enjoyable and relaxing stay. Made to feel welcome from time of booking in to checking out. Rooms clean and comfortable. Good selection at Carvery & breakfast and would use again if in the area or passing through.
Our experience was so relaxing and we were made to feel very special. Beautiful memories.
Amazing hotel we love it... got engaged here, got married here and spend birthdays here.
Beautiful surroundings , the staff were very polite and friendly, the spa was very good, and the food was very nice. on the whole a lovely day out.
Faultless day, staff wonderful, venue beautiful and experience worth its weight in gold. Food was great and served at the right time, grounds were spectacular, I'd recommend the venue to anyone!
The food and the service was fantastic, the staff were really friendly and nice. The Leisure facilities were very nice, overall it’s a lovely place with brilliant staff , would definitely recommend!
Dining - The Country Kitchen
The food in the Country Kitchen was excellent. The carvery meat was succulent and the vegetable and potatoes were beautiful.
The Country kitchen was very good value for money. We will definitely be back on our next trip to the Midlands.
Staff very attentive food delicious in the carvery. Very good value for money. The choice was varied and the deserts were inviting. Will go again but can get busy so book in advance before you turn up without a booking.
Dining - The Oak Room
A very enjoyable dining experience. Attentive and friendly staff helped to make for a most pleasant evening.
The food in the Oak restaurant was exceptional, Staff were very curteous and efficient.
A table for dinner in the Oak Room was booked well in advance thankfully. We adored the room, the massive painting is fascinating. The menu was extensive and food delicious.
We had a beautiful meal in the Oak room restaurant. The staff were very welcoming and pleasant.
Private Dining/Celebrations
We have stayed at this hotel and have never been disappointed. My husband booked us an overnight stay with dinner for my birthday. On arrival we had been upgraded to the jacuzzi room where there was a birthday card and individual cake awaiting me, such a lovely touch. The room was one of the nicest we have been in, the decor was up to date and tasteful.
I Would highly recommend Hayley who carried out my back and neck massage.
We ate in the Country Kitchen where the service and food was excellent. We can not fault any of the staff we came into contact with they were all very pleasant and helpful, we will certainly be returning in the future and have no hesitation in recommending this hotel to others.
I took my friend for afternoon tea at Moor Hall to celebrate her birthday. Everything was perfect - even the weather. The service was lovely, the food was delicious and, of course, the views from the terrace were beautiful. My friend loved her afternoon out and I really couldn’t fault it. Worth every penny and we’ll be going again soon.
Very nice venue for a celebratory party....with excellent food and service as well as the nice grounds.
Great function room, waiting staff are very friendly and efficient with superb quality food!
We held my Dads 70th birthday family gathering here on 4.1.19. The service from the staff was faultless from start to finish. Our food was perfect and surroundings just beautiful. We all can’t wait to return. Highly recommend
Meetings and Conferences
I just wanted to say a huge thank you for today, which was a huge success. Especially a big thanks to your amazing team, who made it such fun! Everything went incredibly smoothly and we would very much hope to repeat an event with you all.
We held a 1 day conference event at the hotel in the Autumn and can honestly say the staff were really helpful. The bedrooms were just right for the amount we paid and the ladies at Breakfast were friendly, helping and informative. Would recommend for business or pleasure.
Special Events
We brought my mum here last night for the murder mystery for her 70th birthday, mum absolutely loved it. My wife now seems to be in love with the hotel too, again thank you to all your staff for making last night so amazing.
Would definitely return.. absolutely brilliant day at the spa. All staff are lovely & polite and nothing was too much trouble! Left feeling very relaxed, couldn’t recommend enough! Thank you very much
We had a lovely stay, it was so relaxing and the food and breakfast was great, the room was so relaxing just like the spa and staff was very warm welcoming, will go back again!
I spend half a day in the spa. The staff are absolutely fantastic, the facilities were amazing (particularly the pool). I fell in love with the relaxation room, so calm and quiet, it was perfect right after I got my neck/shoulder/back massage. Truly a treat for the body and mind!
Great spa, fabulous treatment lovely gardens would definitely recommend, all in all a fantastic day
Lovely spa treatment, attentive and caring staff. Magnificent relaxation room to end the treatment.
Bought my daughter an overnight spa stay at Moor Hall Sutton Coldfield and had an amazing time. The food was delicious, the spa relaxing, the room was lovely and the staff were so attentive and warm. Before we left my daughter wanted to book again and so did I. I would recommend staying here, my only regret was not staying for longer.
Had a fantastic day at moor hall celebrating my sons wedding, the food was beautiful and the staff were fantastic throughout the entire day!
Just wanted to write to express how happy we are to have just experienced a wonderful wedding reception and stay for my sister's wedding on 27th October. Our room was fabulous; clean, amazing size and comfy beds. The facilities at breakfast were great, with good choice of items and really friendly staff. The wedding reception itself was superb, excellent food, service and nothing too much trouble to make it truly memorable. All of this in stunning setting and grounds. Truly fab stay thank you!!
Me and Nicola, the new Mr and Mrs Jones would like to thank you for all your help in making sure our wedding was the most perfect day.
Beautiful hotel all staff are friendly and helpful. Wedding was magical and the hotel made it more amazing. The room was lovely and so quiet had a nice sleep. Food was all amazing. Good evening all round.
Attended my son and daughter in laws wedding on 31st May. Every single member was staff was amazing, especially Jamie the Banqueting Manager. Thank you for a wonderful day.
Thank you very much for all your help in organising, what was for Keith and myself, an absolutely perfect day. The food was wonderful!
We can’t thank you enough for all the assistance & professionalism we found in all the staff during our journey to the lead up & during our wedding celebrations “it was just wonderful”. We can't believe it's all over!
Had the most amazing and perfect wedding day here yesterday. Everything ran so smoothly and was exactly how I imagined and more. The service we received was impeccable as was the food. Thank you so much for being the perfect venue and for making it easy to organise a wedding here!
We held our wedding at Moor Hall in December 2018. From the start to finish our stay and wedding were perfect. Firstly nothing was too much trouble, the staff - in particular Joanne and Jamie were amazing, guiding us through the day and checking we were happy and had what we wanted. The room was beautiful and the wedding breakfast outstanding. We could not have asked for a better day or more helpful staff. We highly recommend Moor Hall as a wedding venue. PERFECTION!
I attended Moor Hall for a New Years Eve party with friends. This included Prosecco, champagne, a 5 course meal and a disco. The venue is fantastic, really high quality and creates a great atmosphere. The staff working were very friendly, the food was top quality and I would definitely visit again.
Had a table of 8 in the Charter Suite on Xmas Day, we have done this every other year for probably 12 years, this year we all thought was the best ever, surroundings, service, food quality will return.
We stayed here over Christmas as as we were visiting family. It was our second time here having stayed a few years ago for a family wedding. The hotel had such a lovely Christmas feel. All of the staff from check in to the bar to breakfast were so friendly. . The beds were VERY comfortable. We ate in the bar twice and the food was lovely. We didn’t use the spa or pool but it was open even all over Christmas (slightly restricted hours) which was great. Always lots of parking when we came. Really had a great stay which was a treat, especially as it was our first time away for Christmas ever!
Excellent staff Beautiful room and stunning sparking clean pool and facilities
Breath taking countryside surroundings and delicious Cawson sparking rhubarb drink in addition to sparking and still waters.
Stayed overnight for the Twixmas Break with my husband and our friends. Our room was very comfortable. We dined in the Oak Room and our meal was excellent. All the staff in the hotel were really helpful and friendly. We also took advantage of the leisure facilities whilst we were there. A very enjoyable stay.
Well done Moor Hall on hosting a wonderful festive afternoon tea. The room was beautifully decorated and there was ample food and drinks. The choir were really fantastic and got everyone into the Christmas spirit! We hope you will put on the same event next year as we would definitely like to visit again. Thank you to everyone for all their efforts in putting on such a lovely event.
Terrace & Bar
Afternoon Tea
I can safely say that we all felt yours was the best Tea we have experienced - and we've experienced a good many! All the food was so fresh and seemed home-baked - scones were delicious, Brummie Scone a delight and you were more than generous with the cream and jam.
Ordered drinks and went to snug room, it was nice and warm in the room with a lovely fire burning, all through our stay the waiter and a waitress were very attentive asking if all was okay. Food arrived and it looked and tasted good, there were other customers in the room which made a very friendly atmosphere. We really enjoyed trip and will certainly do it again soon.
I have to say the service was superb and the food incredibly tasty. Also offering many options for dietary requirements. Moor hall is a lovely setting and the staff are always very accommodating!
Beautiful setting, sun was shining. Food of a good quality and good that there was a choice of traditional afternoon tea and a gentleman’s afternoon tea. Staff very attentive and couldn’t do enough for customers.
Thoroughly enjoyed our visit. Sandwiches, cakes were all very fresh. It was nice that we were offered changes to sandwiches should we not have liked the fillings. A couple of our party welcomed this gesture. Plenty of tea and coffee. We were not rushed at all and the room was where you would expect afternoon tea to have been served. Couldn't fault the experience. The 2 waitresses who were there that day were both helpful and pleasant. The afternoon was enjoyed by all 5 of us. Well done Moor Hall
Wonderful afternoon tea for my mums birthday, huge thanks!
Beautiful afternoon tea for my mums birthday today - nothing was too much trouble! The special birthday plate was a really lovely touch!
A lovely room and friendly waiting staff.They organised a cake stand for us, which was very helpful. The sandwiches were good and the scones were lovely. The cakes were a lovely selection of mini cakes.
Dining - Sunday Lunch
Funeral Receptions
Hen Parties
Ascot Ladies' Day