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Open For Business Travellers During Lockdown

We will reopen fully on 2nd December 2020 - ready to welcome you for Christmas!

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Accessibility Policy

These standards are developed to break down barriers and increase accessibility for persons with disabilities in the areas of information and communications and employment.

Commitment

Our hotel is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of persons with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the law.

General Provisions

Training

We will ensure that training is provided on the requirements of the law as it relates to persons with disabilities. Training will be provided in a way that best suits the duties and responsibilities of employees and other staff members.

The Hotel

Pre–arrivals

For pre-arrival assistance please contact our Reservations team on 0121 308 3751.

Car parking

Parking bays for disabled guests can be found at the front of the hotel.

Reception

There are no steps at the entrance to Reception.

Bedrooms

We have 2 specially adapted spacious ground floor bedrooms for customers with disabilities - 1 room has fully disabled access with a wet room and walk in shower plus emergency pull cords and 1 has partial accessibility; both are easily accessible by wheelchair. Please contact our Reception team before booking so we can be sure to find you a room to suit your requirements - if you have difficulty walking but do not need a specially adapted room please request a room near reception on the ground floor for easy access.

Please note that a number of bedrooms are in the original part of the house which was built in 1905 and therefore can only be accessed by stairs.   

Restaurants, Bars, Meeting & Event Rooms

The Oak Room, Country Kitchen, bars and Charter Suite are located on the ground floor and have direct access from the entrance, with no steps.  The Terrace can be accessed via a ramp leading from the Ladywood room.

Our first floor meeting and event rooms can only be accessed by stairs.

Toilets

There is a disabled toilet on the ground floor, just along the corridor from reception. The toilet has vertical rails either side of the toilet and an emergency alarm pull cord.

Leisure Club & Spa

There are steps at the Leisure Club entrance but we have a ramp available and you can also gain access to the Club via the hotel (no steps).  
Access to the spa treatment rooms, gym and spa lounge is via a lift.  The pool is accessed via 2 steps and there is a handrail to assist entry. An emergency button is located at the poolside. There is a disabled changing room with an emergency alarm cord.

Additional Information

  • Guide dogs are allowed in the hotel
  • A wheelchair is available to borrow from Reception
  • Ramps are available in certain parts of the hotel for wheelchair access.

Information and Communication

We are committed to meeting the communication needs of people with disabilities. Where appropriate, the company will consult with people with disabilities to determine their information and communication needs.

Accessible Emergency Information

We will provide customers and clients with publicly available emergency information in an accessible format upon request. We will also provide employees with disabilities with individualized emergency response information when necessary.

Accessible Formats and Communication

Upon request, we will provide, or will arrange for the provision of, accessible formats and communication systems for persons with disabilities in a timely manner that take into account the person’s accessibility needs due to disability. We will consult with the person making the request to confirm the suitability of such systems.

Accessible Websites and Web Content

We will ensure that all internet websites, including web content, conform to the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0, at Level AA except where this is impracticable.

Feedback

We will ensure that the process for receiving and responding to feedback is accessible to persons with disabilities by providing, or arranging for the provision of, accessible formats and communications supports, upon request.

Employment

Our hotel is committed to fair and accessible employment practices. This section outlines requirements for the accommodation of persons with disabilities during the recruitment process and throughout the course of employment with the company.

Recruitment

We will notify job applicants, when they are individually selected to participate in an assessment or selection process that accommodations are available upon request in relation to the materials or processes to be used. Disabled applicants are automatically invited to attend an interview.

If a selected applicant requests support, we will consult with the applicant and provide, or arrange for the provision of, support that takes into account the applicant’s accessibility needs.

When making offers of employment, we will notify the successful applicant of our policies for accommodating employees with disabilities.

Support for Employees

Upon the request of an employee with a disability, we will consult with the employee to provide, or arrange for the provision of, support that is needed to perform his/her job, and information that is generally available to other employees.

Workplace Emergency Response Information

Individual workplace emergency response information will be made available to employees who have a disability, if necessary, and if we are aware of the need.

Return to Work Process

Our hotel maintains a documented return to work process for its employees who have been absent from work due to a disability and who require help in order to return to work.

Performance Management, Career Development and Advancement & Redeployment

We will take into account the accessibility needs of employees with disabilities when conducting performance management or providing career development and advancement opportunities.

Any questions about the policy should be directed to Head of HR.

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