Frequently Asked Questions
Bookings:
How do I make a booking?
Bookings can be made either online via our website or by calling 0121 334 2300/2301 (direct line)
or
0121 308 3751.
How secure is your website booking?
Our website booking system is secured using an industry standard encryption method which means
that your personal data is protected at all times.
What happens if I have to cancel my booking?
If you need to cancel a booking please call our reservations department on 0121 334 2300 or 0121
334 2301 as soon as possible when you will be given a cancellation reference number. You will also
be asked to provide written confirmation of your cancellation by fax or email. A cancellation charge
may apply – please check your terms and conditions for details.
What is the payment process?
A credit/debit card is required to guarantee your reservation. Authorisation of the card will be required
on arrival and payment for your stay is taken on departure.
Accommodation:
What is the difference between a standard and a superior room?
Our superior rooms are generally larger and our superior package includes complimentary water,
chocolates and the use of robes and slippers. Most superior rooms have views of the grounds.
What time can I check into my room?
You can check into your room from 3pm onwards.
What time do I have to check out?
You need to check out at 11am on the day of departure. On Sundays, for an additional £40 you can
keep your room until 6pm. Ask us about our “Lazy Sunday” offer.
What TV channels are available in the guest rooms?
Along with channels 1 to 5, you can also watch any of the standard Freeview channels in your room.
Popular sporting events are shown live via Sky Sports on a big screen in the Ladywood room which
is
adjacent to the main bar.
Is there high speed Wi-Fi at the hotel?
We offer Wi-Fi internet access free of charge within the guest bedrooms, public areas and meeting
rooms.
What disabled facilities are there?
We have a fully adapted room as well as a lift and parking spaces close to the entrance. Please call
us for details.
Are there parking facilities available?
There is a large free car park with CCTV coverage.
It’s a special occasion – how do I organise champagne in my room?
To organise flowers, chocolates or champagne in your room please call our reservations
department on 0121 234 2300 or 0121 234 2301.
Restaurants:
Do I need to make a reservation for dinner?
It is advisable to make your restaurant reservation well in advance of your stay as both our
restaurants are extremely popular, especially on Friday and Saturday evenings and Sunday
lunchtimes.
I am a vegetarian, do I need to give advance notice when booking my stay?
It is not necessary as there is a separate vegetarian menu in the Oak Room restaurant and there is
always a vegetarian option available in the Country Kitchen carvery.
What are the restaurant opening hours?
Country Kitchen
Breakfast
Monday to Friday: 7.00am - 9.30am
Saturday & Sunday: 7.30am - 10.00am
Lunch
Monday to Saturday: 12.30pm -2.00pm
Sunday: 12.30pm - 9.30pm
Dinner
Monday to Saturday: 6.00pm - 10.00pm
Sunday: 12.30pm - 9.30pm
Oak Room
Breakfast
Monday to Sunday: Closed
Lunch
Monday to Saturday: Closed
Sunday: 12.30pm - 3.00pm
Dinner
Monday to Friday: 7.30pm - 9.30pm
Saturday: 7.00pm - 9.30pm
Leisure:
As a guest do I have full use of the leisure facilities?
Yes, all our rates include full use of the leisure facilities until 11am on the day of departure.
Do I need to make reservations for the Spa treatments?
It is always advisable to pre-book your Spa treatments, particularly at weekends when the Spa is
often fully booked.
Golf:
Does the hotel have a golf course?
The hotel is situated within the grounds of Moor Hall golf course which is a private members club. Subject to availability, hotel guests are allowed to play the course, Monday to Friday, although tee off times cannot be booked.
There are numerous other golf course within a five mile radius of the hotel that will accept advance bookings.
Helicopters:
Can helicopters land at Moor Hall?
Helicopters can land at Best Western Premier Moor Hall Hotel & Spa with five days notice. Arrivals and departures must be arranged
via our Conference and Banqueting department on 0121 308 3751,
email: conferenceandevents@moorhallhotel.co.uk. The charge for the service is £25 for hotel residents and £100 for non-residents.
